Job Description
Job Summary
We are seeking an experienced Accounts Receivable (AR) Operations Specialist to support and optimize our end-to-end AR processes. The ideal candidate will play a key role in collections, payment application accuracy, and identifying process improvement opportunities to enhance cash flow and reporting accuracy. This role involves close collaboration with cross-functional teams, timely issue resolution, and a commitment to consistency and compliance in financial operations.
Key Responsibilities
- Review AR aging reports and perform invoice, payment, and credit reconciliations.
- Reconcile and process incoming payments from Cash App, identifying and resolving discrepancies using transaction histories and digital wallet dispute workflows.
- Oversee daily payment application processes, ensuring timely and accurate transaction postings; troubleshoot and resolve related issues.
- Work cross-functionally with Sales, Logistics, Collections, and Accounting to resolve billing and payment discrepancies, including chargebacks, short payments, and overpayments.
- Ensure timely and accurate upload of payment documentation—including check deposits, smart safe receipts, and ACH remittance details—to internal systems.
- Support bi-weekly bank reconciliations related to AR entries and assist with external audits by preparing and adjusting supporting documentation.
- Manage payment reconciliation and reporting for consignment accounts, ensuring alignment with contractual obligations.
- Process account adjustments, write-offs, and credit memos in compliance with company policies.
- Conduct weekly quality reviews of payment applications and reconciliations to ensure data accuracy, integrity, and policy adherence.
- Generate weekly reports on AR aging related to Cash App payments, highlighting trends in digital payment failures, settlement lag, or chargebacks.
- Collaborate with the Collections team to track and collect overdue balances where customers used Cash App, leveraging Cash App transaction histories and dispute workflows.
- Lead and contribute to continuous improvement initiatives, promoting best practices to enhance AR efficiency and reduce aged receivables.
- Facilitate online meetings and email correspondence with customers to resolve AR discrepancies, with special attention to Cash App payment verification and refund processes.
Qualifications
Proven experience in Accounts Receivable operations or a similar finance role.
Strong understanding of AR processes, payment application, and reconciliation.
Experience reconciling payments (e.g., Cash App, PayPal, Venmo) is needed.
Proficiency with accounting software and ERP systems (e.g., SAP, Oracle, NetSuite).
Advanced Excel skills and the ability to analyze financial data.
Strong communication and collaboration skills, with a problem-solving mindset.
Detail-oriented and highly organized, with the ability to manage multiple priorities.
Familiarity with internal controls and audit practices is a plus.
Fully remote position
Opportunities for professional growth; working with the largest companies in the expanding cannabis industry ($10M+ monthly revenues).
