Job Description
Partnership & Operations Specialist (Payment Gateway)
Location: Hanoi, Vietnam
Workplace Type: On-site/Hybrid
About the Role
Our client is a fast-growing global technology organization specializing in Cross-border E-commerce product ecosystems and B2B SaaS solutions. With over a decade of industry expertise, their platforms empower more than one million online merchants across major global markets, including the United States and China. Their mission is to tear down the barriers of global commerce and provide an all-in-one launching pad for digital entrepreneurs worldwide.
Key Responsibilities
- Supervise and drive all daily operational activities within the Payment team.
- Host alignment meetings, track action items, and ensure post-meeting tasks are delivered within committed timelines.
- Monitor operational metrics, system stability, and payment gateway Conversion Rates (CR).
- Oversee and optimize routing rules and operational logic across various gateways to ensure seamless transaction flows.
- Identify, connect, and negotiate cooperation terms with international payment gateways and Payment Service Providers (PSPs).
- Partner closely with internal cross-functional teams, including IT/Tech and Customer Service (CS), to smoothly onboard international payment vendors and set up operational workflows.
- Coordinate with the IT/Development team to troubleshoot and resolve technical issues related to international payment flows or gateway integrations.
- Support initiatives for automation and AI-driven workflows within payment operations.
- Build and maintain analytical dashboards to monitor payment-related OKRs and operational performance.
- Prepare data-driven reports, business plans, and strategic proposals to identify optimization and growth initiatives.
Required Skills & Qualifications
- 2+ years of experience in Project Coordination, Operations, Business Development, or Partnership roles.
- Solid understanding of international/foreign payment gateways, PSPs, or the global fintech ecosystem.
- An existing network within the fintech, banking, or payment gateway ecosystem is a major plus.
- Exceptional stakeholder management and cross-functional communication skills, with a proven ability to bridge the gap between technical teams (IT/Tech) and customer-facing teams (CS).
- Strong communication skills in English (both written and verbal) to negotiate and collaborate with overseas vendors and regional teams.
- Strong system-thinking, a proactive “can-do” attitude, and a high sense of ownership.
- Proficiency in data analysis and reporting tools.
- Experience with payment gateway integration and troubleshooting.
- Ability to work independently and as part of a team in a fast-paced environment.
Benefits
- Competitive monthly NET salary, transparent and fully take-home
- Up to 16 months’ salary per year, including a 13th-month salary, quarterly incentives, and annual performance bonuses.
- 24 remote working days per year, enabling a healthy work–life balance
- 12 days of paid annual leave, in addition to public holidays
- Flexible working hours, Monday to Friday – weekends are fully yours
- Annual health check-ups
- Social insurance coverage in compliance with Vietnamese labor regulations
- Company-sponsored sports clubs to support both physical and mental well-being
- Regular company trips and team bonding activities
- Clear and accelerated career development and promotion pathways
- Work in a modern, open, and empowering environment where individuality is respected and potential is nurtured
