Job Description
Travel Concierge & Operations Specialist
Location: Remote
Working Hours: EST
Engagement: Full-Time
About the Role
We’re hiring a Travel Concierge & Operations Specialist to support a fast-paced travel and aviation operations team.
This is a hands-on, execution-heavy role where speed, precision, and client experience matter. You’ll be responsible for coordinating logistics, managing real-time requests, and ensuring a seamless experience for clients in a high-pressure environment.
This is not a routine admin role. You need to think fast, stay organized, and handle multiple moving parts without dropping the ball.
What You’ll Be Responsible For
Operations & Logistics Execution
- Coordinate end-to-end travel logistics including flights, transport, accommodations, and special requests
- Manage day-to-day operational workflows and ensure all tasks are executed accurately and on time
- Track schedules, bookings, and client requirements with high attention to detail
Real-Time Request Management
- Handle live client, passenger, and internal requests in a fast-moving environment
- Manage last-minute changes, updates, and urgent requests without disrupting operations
- Prioritize multiple requests simultaneously while maintaining service quality
Client & Concierge Support
- Provide high-touch, professional concierge support to clients
- Coordinate additional services such as catering, hotels, and ground transportation
- Communicate clearly, confidently, and with empathy across all interactions
Vendor & Stakeholder Coordination
- Liaise with operators, vendors, and internal teams to ensure seamless execution
- Maintain clear and structured communication across all stakeholders
- Ensure alignment and follow-through on all operational requests
Problem Solving & Operational Excellence
- Handle unexpected issues and disruptions calmly and efficiently
- Identify potential risks or gaps before they impact operations
- Continuously improve workflows and operational efficiency
What We’re Looking For
Must-Haves
- Strong attention to detail — nothing slips through the cracks
- Excellent written and verbal English communication
- Experience in operations, logistics, travel coordination, or concierge services
- Ability to manage multiple requests at once in a fast-paced environment
- Strong problem-solving mindset and ability to think on your feet
- Comfortable working in a dynamic, constantly changing environment
Ideal Candidate
- Organized, structured, and process-driven
- Calm under pressure and able to handle urgent situations
- Proactive — doesn’t wait to be told what to do
- Detail-obsessed with a strong sense of ownership
- Comfortable dealing with high-expectation clients
Nice to Have
- Experience in private aviation, luxury travel, or hospitality
- Background in high-touch client or concierge environments
- Prior experience coordinating complex operations
What Success Looks Like
- Operational requests are executed quickly and accurately
- Clients receive a seamless, high-quality experience
- Last-minute changes are handled without disruption
- Communication across clients, vendors, and teams is clear and efficient
Interview Process
Initial Screening
Assess communication, experience, and overall fit.
HR Interview
Evaluate problem-solving, ability to handle real-time requests, and operational thinking.
Final Interview
Confirm fit, expectations, and move to offer.
