Job Description
The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.
We thrive on progress – for our clients and for ourselves. Our organisational culture is ever‑evolving, vibrant, diverse, global, and results‑focused. You’ll find our 550+ team currently across 11 locations and 9 time zones.
The Role
As our Payment Operations Officer, you will play a key part in supporting our global payments function and ensuring an exceptional client experience. You will be responsible for processing deposits and withdrawals, monitoring transactions, liaising with banks and PSPs, responding to client queries, and supporting our compliance and reconciliation processes.
Key Responsibilities
Client Money
- Allocate daily manual funding methods to client accounts in a timely manner
- Process all withdrawals within the day and notify clients upon completion
- Liaise with banks and third‑party payment providers as required
- Monitor and respond to client enquiries via Salesforce to ensure prompt and accurate processing of deposits and withdrawals
Compliance, Fraud & AML
- Conduct general AML‑related transaction monitoring
- Perform AML, fraud, and jurisdictional checks on withdrawals prior to processing
- Monitor fraudulent transactions and take appropriate actions in line with compliance policies
- Escalate suspected AML/TF/Fraud cases to Compliance
- Submit UARs when necessary
- Respond to chargeback disputes
- Uphold Pepperstone’s Terms & Conditions by conducting name matching across payment providers
Payment Provider Reconciliation Support
- Download banking and PSP transaction statements for daily reconciliations
- Identify and correct misapplied deposits
- Process daily cash adjustments
About You
We’re looking for someone who brings accuracy, ownership, and a strong client‑focused mindset to the role.
Requirements & Attributes
- Fluency in English (additional languages are a plus)
- Qualification in Accounting, Finance, Business, or related fields (preferred)
- Excellent communication skills
- High attention to detail and accuracy
- Strong problem‑solving abilities and a commitment to continuous improvement
- Ability to stay calm under pressure
- Intermediate Microsoft Excel skills
- Ability to thrive in a dynamic global team and live the Pepperstone values
Why you will enjoy working with us
- Competitive salary structure including company bonus scheme
- Genuinely collaborative and friendly culture
- Flexible and hybrid working
- Remote working option – work from anywhere for up to 6 weeks per year
- Ongoing personal development & learning opportunities
- 3 paid volunteering days per year & Workplace Giving Program
- Periodic recognition and reward programs for outstanding performance and achievements
- Frequent events and celebrations
- Employee Assistance Program & Wellbeing Initiatives
More about Pepperstone
We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start‑up, we equip our clients with everything they need to navigate the global markets with confidence. You’ll join a global team that learns quickly, adapts fast, and moves with impact.
Pepperstone is an equal‑opportunity employer. We welcome applicants from all backgrounds.
“We are a 2026 Circle Back Initiative Employer – we respond to every applicant.”
