Job Description
The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.
We thrive on progress – for our clients and for ourselves. Our organizational culture is ever-evolving, vibrant, diverse, global, and results-focused. You’ll find our 550+ team currently across 11 locations and 9 time zones.
We are a Global Organization therefore please send your English CV
The Role
As our Premium Client Manager, you will focus on retaining and growing Pepperstone’s most valuable clients: those generating significant revenue and consistent trading volumes. This role is heavily phone-based and involves building tailored relationships with high‑value traders to support their trading journey. You will offer market insights, trading strategy guidance, and personalised solutions aimed at increasing client longevity and trading success.
Your key responsibilities will include:
- Developing and nurturing relationships with premium clients through multiple channels to support continued trading activity.
- Using industry networks and external channels to deepen relationships and drive referrals and funding.
- Securing and onboarding premium clients by demonstrating differentiated market knowledge, client experience, and service excellence.
- Achieving sales and retention targets.
- Acting as a trusted adviser, providing general advice on markets, trading strategies, risk management, and key market events.
- Sharing market analysis and trade opportunities to maintain client engagement.
- Planning and executing client events, including premium quarterly events from conferences to luxury and sporting experiences.
- Collaborating cross‑functionally with marketing, operations, risk, and development teams to support client needs and internal projects.
- Meeting clients in person and representing Pepperstone at premium events across LATAM.
About You
You will thrive in this role if you bring:
Experience & Qualifications
- Minimum 3 years of experience in a similar role, ideally in a phone‑sales environment.
- Previous experience as an account manager and/or managing high‑net‑worth clients.
- Strong understanding of financial markets, investments, and trading strategies.
- Experience using MetaTrader 4 and cTrader.
- Bachelor’s degree in finance, business or similar (highly regarded).
- Fluency in English plus a second language is highly regarded.
Skills & Attributes
- Exceptional relationship‑building, negotiation and influencing skills.
- High‑level written and verbal communication skills with ability to resolve conflict and guide clients effectively.
- Strong decision‑making and critical‑thinking abilities.
- Proactive, client‑first mentality and a passion for delivering exceptional service.
- High collaboration ability and interest in coaching or supporting peers.
- Strong numerical literacy and comfort working with data.
- Ability to quickly acquire new skills and adapt in a fast‑paced environment.
- Willingness to travel across LATAM (and occasionally overseas).
- Commitment to continuous learning and alignment with Pepperstone values.
Why you will enjoy working with us
- Competitive salary structure including company bonus scheme
- Genuine, collaborative and friendly culture
- Flexible and hybrid working
- Remote working option – work from anywhere for up to 6 weeks/year
- Ongoing learning and development opportunities
- Paid annual and sick leave
- 3 paid volunteering days per year & Workplace Giving Program
- Recognition and reward programs
- Frequent events and celebrations
- Employee Assistance Program & Wellbeing Initiatives
More about Pepperstone
We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start‑up, we empower our clients with everything they need to take on the global markets with confidence. You’ll be part of a passionate, friendly team that learns fast and drives impact.
Pepperstone is an equal-opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.
“We are a 2026 Circle Back Initiative Employer – we respond to every applicant”.
We will be reviewing applications as they come through, so if this is an opportunity that excites you, don’t wait. Express your interest by clicking the apply button below as soon as possible.
Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.
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