Job Description
What is PerfectServe?
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration.We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow!
PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows.
By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.
We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day.
At PerfectServe, we put customers at the center of everything we do. As an Account Executive focused on our existing customer base, you will play a critical role in expanding revenue, strengthening strategic partnerships, and advancing our mission to deliver exceptional value across healthcare. In this role, you will collaborate closely with Customer Success and Experience teams to ensure customers fully realize the operational, clinical, and financial impact of the PerfectServe platform.
What You’ll Do
• Build and deepen value-driven relationships with key stakeholders in hospitals and large physician groups, including C-suite leaders (CMO, CNO, CIO, CMIO, CFO, CEO).
• Partner with Customer Success to identify expansion opportunities and align on customer goals, adoption, and outcomes.
• Lead structured discovery to understand customer priorities, operational challenges, and growth potential.
• Translate customer needs into clear, tailored value propositions grounded in measurable outcomes and ROI.
• Navigate complex healthcare buying processes, synthesize insights, and drive momentum across multi-stakeholder decision cycles.
• Identify and nurture internal champions to advance organizational buy-in and expand the impact of PerfectServe’s solutions.
Experience & Expertise
• 5+ years of enterprise or consultative healthcare sales experience, ideally within hospitals or large provider organizations.
• Proven success selling complex, technical solutions into multi-stakeholder environments.
• Experience influencing C-suite leaders and collaborating with post-sale teams such as Customer Success.
• Familiarity with clinical workflows and hospital operations. Health IT experience strongly preferred.
Skills & Capabilities
• Strong strategic and consultative selling skills with experience in structured solution methodologies.
• Exceptional communication and executive-level presentation skills.
• High business and financial acumen with the ability to tell a compelling value story.
• Strong relationship-building and account management skills across long sales cycles.
• Highly organized with the ability to manage multiple accounts and competing priorities.
• Proficiency with CRM tools (Salesforce preferred).
Education
• Bachelor’s degree in Business, Healthcare Administration, Marketing, Communications, Health Informatics, or a related field. Equivalent experience accepted.
• Advanced degrees (MBA, MHA, MPH) and relevant sales or methodology certifications are a plus.
Personal Attributes
• Customer-first mindset with a passion for delivering measurable value.
• Executive presence, high emotional intelligence, and a consultative approach.
• Curious, proactive, collaborative, and adaptable in a fast-paced environment.
Why Join PerfectServe?
At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You will work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.
• Please do not use AI tools to generate your application materials. We value authentic, personal communication and want to understand your unique voice and perspective.
• We offer a salary range of $120K to $140K plus commission per year, with compensation tailored to your background, strengths, and potential to grow within the team.
• The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. Compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support.
• We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.
Benefits:
- Remote first work environment
- Health, Dental, Vision, Life and Disability Insurance options available day one.
- 401K - with match and immediately vested.
- 17 company holidays, 2 floating holidays plus competitive paid time off policy
- Internal Advancement Opportunities
PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.
