Job Description
What is PerfectServe?
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration.We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow!
PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows.
By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.
We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day.
PerfectServe is seeking a dynamic and results‑driven Sales Manager to lead a high‑performing team responsible for the full sales cycle—from lead generation through closed‑won execution. This role combines strategic leadership with hands‑on coaching to ensure the team consistently meets and exceeds revenue goals. The ideal candidate is passionate about developing talent, optimizing sales processes, and driving predictable, scalable growth in a fast‑paced healthcare technology environment.
Key Responsibilities
Sales Leadership & Strategy
- Own the end‑to‑end sales process, ensuring seamless execution from lead generation, qualification, and pipeline development through contract close.
- Develop and implement sales strategies aligned with PerfectServe’s growth objectives and target markets.
- Monitor KPIs, forecast revenue, and provide regular performance updates to senior leadership.
- Partner with Marketing to optimize lead quality, campaign effectiveness, and conversion rates.
Team Management, Coaching & Development
- Lead, mentor, and motivate a team of Business Specialists and Business Development Reps.
- Conduct regular 1:1s, pipeline reviews, and performance coaching sessions.
- Build a culture of accountability, continuous improvement, and high performance.
- Identify skill gaps and deliver targeted training to strengthen product knowledge, sales methodology, and customer engagement.
- Support career development through individualized growth plans and ongoing feedback.
Operational Excellence
- Ensure consistent use of CRM tools, sales processes, and reporting standards.
- Analyze sales data to identify trends, risks, and opportunities for improvement.
- Collaborate cross‑functionally with Product, Customer Success, and Implementation teams to ensure smooth handoffs and exceptional customer experience.
- Drive process improvements that enhance efficiency, shorten sales cycles, and increase win rates.
Customer Engagement
- Support reps in high‑value opportunities, including discovery calls, demos, negotiations, and executive‑level conversations.
- Maintain a strong understanding of PerfectServe’s solutions, competitive landscape, and healthcare industry trends.
- Represent the company at industry events, conferences, and customer meetings as needed.
Qualifications
- 5+ years of sales experience, preferably in SaaS, healthcare technology, or enterprise solutions.
- 2+ years of experience leading or coaching a sales team.
- Proven track record of meeting or exceeding revenue targets.
- Strong understanding of lead generation, pipeline management, and sales forecasting.
- Excellent communication, coaching, and leadership skills.
- Proficiency with CRM systems (Salesforce preferred) and sales enablement tools.
- Ability to thrive in a fast‑paced, evolving environment.
Why Join PerfectServe?
At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.
**Please do not use AI tools to generate your application materials. We value authentic, personal communication and want to understand your unique voice and perspective.**
We offer a salary range of $75,000-95,000 per year plus commission with compensation tailored to your background, strengths, and potential to grow within the team.
The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support.
We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.
Benefits:
- Remote first work environment
- Health, Dental, Vision, Life and Disability Insurance options available day one.
- 401K - with match and immediately vested.
- 17 company holidays, 2 floating holidays plus competitive paid time off policy
- Internal Advancement Opportunities
PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.
