PetDesk

We develop veterinary software that automates administrative tasks and improves client engagement for pet care providers.

Our platform integrates with existing Practice Information Management Systems (PIMS) to simplify operations like appointment booking, reminders, client communication, and phone calls. Our services include communication tools, integrated phone systems (VoIP), online booking, AI-powered notes, and custom marketing solutions. We offer two-way texting, mass messaging, and pre-appointment deposits.

We also provide digital tools like done-for-you websites, social media marketing, SEO, graphic design, and Google Ads, alongside loyalty programs and a mobile app for pet parents to manage digital forms and prescription refill requests. We serve over 12,000 veterinary practices. Our platform reduces phone calls, lowers no-show rates by 90%, and improves client retention. We also offer support with a 96% customer satisfaction rate.

Our vision is to add 10 million years to pet lives over the next decade. We build technology that helps veterinary clinics connect with pet parents, improving communication and client relationships so pets live longer, healthier lives.

We operate under “The Three Laws of PetDesk”:

1. We extend and improve the lives of pets.
2. We extend and improve the lives of pet care providers, as long as it doesn’t conflict with the first law.
3. We extend and improve the lives of our people, as long as it doesn’t conflict with the first or second law.

Our core values include:

• Empowering vulnerability and authenticity
• Doing more and leaving fulfilled
• Unleashing curiosity
• Delivering unexpected joy
• Delivering customer excellence daily
• Fearlessly solving problems

We have between 201 and 500 employees. Our culture is open, inclusive, and authentic. We encourage employees to be vulnerable, ask for help, learn from failures, and stay curious. We focus on creating positive experiences for our customers, team members, and the community.

Our hiring process follows principles from Who: The A Method for Hiring. We systematically evaluate candidates based on their real-life experiences, accomplishments, and failures through a multi-step interview process.

We offer several employee benefits, including:

• A 401k plan with up to a 3.5% match
• 80-90% medical coverage
• Dental coverage

We also provide paid time off, parental leave, a learning and development credit, 13 paid holidays, and pet benefits.