Product Marketing Manager

Job description

Who We Are

Pindrop is redefining trust in the digital age. Our patented voice, and video authentication, fraud detection, and deepfake detection technologies protect some of the world’s largest banks, insurers, retailers, and healthcare leaders. As AI-driven threats evolve in the form of synthetic voices, deepfakes, face swapping and more, our solutions stay ahead, helping ensure that the real human and the right human are recognized.

Pindrop is trusted by Fortune 500 enterprises to secure voice interactions, and with $100M ARR we’re entering our next phase of innovation and growth, backed by world-class investors including Andreessen Horowitz, IVP, and CapitalG.

What you’ll do

Pindrop’s Product Marketing team (PMM) plays a pivotal role in delivering our solutions to healthcare markets by blending technical, regulatory, and ethical expertise with clear, customer-first storytelling. This is a pivotal role that works closely with our GTM teams. You will help build the healthcare vertical for Pindrop.

In this role, you will:

• Lead and support the planning, launch, and cross-functional implementation of new healthcare-specific products and features—including AI-enabled authentication, fraud prevention, and deepfake detection capabilities tailored for healthcare in the context of data privacy and compliance.
• Collaborate with Product, Sales, Marketing, Legal, Finance, and external partners on complex programs, bringing strong project management skills and a high level of organization to initiatives that leverage emerging AI technologies within healthcare contexts.
• Develop and rapidly test technical content and campaigns, translating the benefits of AI and machine learning–powered solutions for clinical and administrative healthcare audiences without jargon.
• Document the healthcare buyer journey, build target personas, and scope competitive landscapes with a focus on how AI-driven and regulatory-compliant products and features differentiate Pindrop in healthcare.
• Build customer and partner education tools that clearly outline both traditional and AI-based product value across Payors, Providers, and Partners.
• Own the creation and audit of all product and market claims, collateral, and references to ensure accuracy regarding AI capabilities, responsible adoption, HIPAA/FDA compliance, and ethical use of AI in healthcare.
• Monitor and analyze healthcare trends, competitive shifts, US and global regulations (HIPAA, HITRUST, etc.), and best practices for bias mitigation in AI, and integrate these findings into positioning, enablement, and stakeholder communication.

Who you are

• You are creative and strategic, thriving in collaborative, fast-paced environments and comfortable with ambiguity or change—especially in highly regulated sectors.
• You have a passion for making complex AI/ML and compliance concepts accessible to healthcare decision-makers, and you stay on top of emerging best practices and standards.
• You are resilient, optimistic, and resourceful, proactively solving problems in partnership with both commercial and technical colleagues.
• You take accountability, under-promise and over-deliver, and seek ways to improve healthcare outcomes with scalable, ethical AI technology.
• You actively seek out new information on AI trends in healthcare, regulatory requirements, and data privacy/ethics, sharing and embedding these insights into every program and launch.

Your skill-set

Must-haves:

• 5–7 years of B2B marketing experience within healthcare verticals: Successful projects/marketing for healthcare customers, with an understanding of US healthcare compliance (HIPAA, HITRUST, FDA software risk), privacy standards, and healthcare market dynamics.
• Experience marketing AI/ML-enabled products, or other advanced digital health/cybersecurity solutions (fraud prevention, authentication, deepfake prevention, or risk analytics).
• Ability to synthesize complex AI, data security, and compliance topics into compelling, easy-to-understand collateral for diverse healthcare stakeholder groups.
• Proven project management skills; demonstrable track record leading or contributing to scalable, cross-functional launches (Product, Sales, Legal, etc.).
• Analytical and detail-oriented; confidence in leveraging data, AI/market research, and competitive intelligence to inform messaging, positioning, and risk mitigation.

Nice-to-haves:

• Familiarity with tools for AI marketing (HubSpot, Marketo, Salesforce, Demandbase, Google Analytics, A/B testing platforms).
• Bachelor’s or Master’s in Marketing, Business, Computer Science, or a healthcare field; certifications in AI product management/health tech are a plus.
• Knowledge of ethical AI practices, explainability, and bias controls in healthcare settings.

What’s in it for you

As a Pindropper, you will join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO.

Within 30 days, you’ll:

• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers.
• Map the product launch ecosystem—conduct stakeholder interviews across Product, Sales, Marketing, Legal, Finance, and GTM teams to understand current launch processes, roles, and pain points.
• Deep dive into Pindrop’s healthcare and AI/voice security product portfolio through demos and documentation review.
• Shadow ongoing product launches, documenting project management, AI-centric messaging, and compliance best practices in healthcare.
• Establish relationships with key internal and external stakeholders essential to your success.

Within 60 days, you’ll

• Write your first technical marketing content for a healthcare/AI solution—such as a one-pager, blog, or regulatory enablement piece.
• Take ownership of your first healthcare product launch workstream, managing dependencies, compliance sign-offs, and stakeholder communications.
• Implement improvements in launch planning and tracking, with a focus on repeatable, compliant processes for AI-powered releases.
• Contribute to dashboards that include analytics, market/competitor moves, and regulatory developments in the healthcare AI landscape.

Within 90 days, you’ll

• Lead your first go-to-market healthcare initiative—launching a new vertical or major AI-powered feature.
• Create new collateral and toolkits that highlight Pindrop’s competitive and compliant AI/ML advantages.
• Lead post-launch analysis, documenting lessons learned on launch, regulatory, and ethical AI frontiers to improve future processes.
• Teach us something new—share insights that shape the next phase of AI-driven healthcare marketing at Pindrop.

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees

• Unlimited Paid Time Off (PTO)

• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!

• Best-in-class Health Savings Account (HSA) employer contribution

• Affordable vision and dental plans for you and your family

• Employer-provided life and disability coverage with additional supplemental options

• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents

  • One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!

• Identity protection through Norton LifeLock

• Recurring monthly Phone and Internet allowance

• One-time home office allowance

• Remote first environment – meaning you have flexibility in your day!

• Company holidays

• Annual professional development and learning benefit

• Pick your own Apple MacBook Pro

• Retirement plan with competitive 401(k) match

• Wellness Program, including Employee Assistance Program, ²⁴⁄₇ Telemedicine

This position will be posted for 60 days after October 13, 2025. #LI-Remote

Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate’s work experience, education/training, and key skills, as well as market and business considerations, when extending an offer.

US Base Pay Range

$100,000—$125,000 USD

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:

• Audaciously Innovate- We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another.
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together.
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.