Replicant

Founded in 2017, we develop AI voice and chat agents to automate customer experience in contact centers. Our AI agents handle routine calls, improve accuracy, reduce wait times, and offer consistent support by learning from our best human agents.

Our platform learns from existing human conversations. We build AI agents using specific business logic and workflows, then test, deploy, and continuously improve them.

Our products include Voice AI for instant call resolution, Chat AI for real-time request handling, and Conversation Intelligence for extracting business insights. We’ve automated 55 million conversations, saved 500 million agent minutes, and achieved a 65 Net Promoter Score (NPS). We also offer ‘Replicare’ for ongoing AI agent optimization and support.

Since 2017, our mission has been to use AI to resolve as many conversations as possible, freeing up human agents to focus on tasks that need their unique skills.

Our core values are:

• “Blade Runners”: We take ownership and pride in our work, and we’re resourceful.
• “Bread Makers”: We believe in humility and an egalitarian culture, where everyone collaborates to achieve our mission.
• “Självdistans” (a Swedish term): We encourage objectivity by reflecting on ourselves and our relationships from an external perspective.

Replicant has 51-200 employees, including over 110 engineers, product managers, and conversation design experts. The company cultivates a collaborative and supportive environment where employees are encouraged to do their best work.

Employees often say they feel a sense of ownership, have the freedom to experiment, and learn continuously here. Replicant is remote-friendly, with team members worldwide, and prioritizes building strong bonds through activities like frequent offsites.

We offer company equity, as we view our employees as owners. Our competitive benefits package includes health, dental, vision, and retirement plans.

We are remote-friendly, with employees working globally. Other benefits include frequent offsites, flexible vacation, and a sabbatical program offering up to five weeks off after five years of service. We also provide an equipment stipend and a yearly wellness stipend to support fitness, health, and mental well-being.