Job Description
The Learning Design & Technology teams are a collaborative group dedicated to enabling success through impactful learning experiences. The team supports customers throughout implementation and beyond — helping drive confident adoption of learning platforms and access to the right training, at the right time, in the right format. This is an exciting opportunity to join a team that plays a critical role in customer onboarding, internal readiness, and sustained success through scalable, technology-enabled learning.
The Learning Technology Coordinator (12‑month contract) provides frontline support for PointClickCare’s learning technologies, with a primary focus on customer-facing user support, troubleshooting, and day‑to‑day platform support. This role supports learners and internal teams by resolving access, navigation, and content issues, managing user requests, and ensuring learning content is available, accurate, and easy to consume. The Coordinator assists with basic platform administration, user and content management, and standard reporting, working under established processes and guidance. This role plays a key part in delivering a responsive, high‑quality learning experience that supports customer adoption and success.
Key Responsibilities
- User Support & Troubleshooting: Provides frontline and escalated troubleshooting support for issues related to access, navigation, system functionality, and content consumption across learning platforms. Provide training, documentation, and ongoing support to end-users and internal teams, acting as a primary escalation point for access, system, and functionality issues and coordinating vendor support as needed.
- Platform & User Management: Provides day‑to‑day support for learning platforms and user administration, including user account setup, access requests, basic configuration updates, and routine audits. Supports platform maintenance by following established processes and documenting issues or changes as needed.
- Content Management and Delivery: Supports the maintenance and delivery of learning content across learning technologies, including courses, training plans, job aids, videos, and supporting resources. Assists with applying learning metadata, enrolling learners, administering surveys, and updating content under established guidelines. Ensures learners can easily access and consume content by responding to content‑related requests, monitoring basic usage, and coordinating delivery support as needed in partnership with Customer Learning teams.
- Data Reporting & Analytics: Provides reporting support by pulling standard learning data and metrics to support internal teams. Assists with tracking participation, completion, and compliance, and ensures reports are accurate, up-to-date, and shared in a timely manner. Escalates complex reporting needs as required.
Minimum Qualifications
- 2+ years experience in a customer-facing support role, with strong customer service skills and a demonstrated ability to respond to inquiries professionally, accurately, and in a timely manner.
- Ability to follow established processes and documentation to complete platform, user, and content-related tasks consistently and accurately.
- Highly organized with strong attention to detail, able to manage multiple concurrent requests and prioritize time‑sensitive work in a fast‑paced environment.
- Strong written and verbal communication skills, including the ability to explain technical concepts in clear, simple terms to customers and internal team members.
- Collaborative team player, with experience working effectively with internal stakeholders and escalating issues appropriately when needed.
Preferred Qualifications
- Familiarity with learning technologies, such as LMS platforms and learning content libraries.
- Exposure to learning content administration, such as enrolling users, updating course metadata, or supporting surveys and feedback collection.
- Interest in learning technology or adult education, demonstrated through coursework, certifications, or on‑the‑job experience.
- Experience using Salesforce.
$30.29 - $37.02 an hour
This is contract role paid in an hourly rate, based on a 40 hour work week. The offer range is $30.29-$37.02 CAD per hour, and is not eligible for benefits or paid time off. You will receive another 4% per hour in lieu of these benefits. Your recruiter can share more information about the terms during the hiring process.
This is contract role paid in an hourly rate, based on a 40 hour work week. The offer range is $30.29-$37.02 CAD per hour, and is not eligible for benefits or paid time off. You will receive another 4% per hour in lieu of these benefits. Your recruiter can share more information about the terms during the hiring process.
**Travel to Office expectations**For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
