Job Description
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
Team & Role Summary
PointClickCare is seeking a Senior Clinical Affairs Nurse – Product & Risk to serve as a key clinical SME embedded within our product and AI teams. This role plays a critical function in ensuring that product development—particularly AI-enabled capabilities—aligns with clinical best practices, patient safety standards, and regulatory expectations.
You will act as a frontline clinical reviewer across product enhancements and workflows, enabling faster and safer delivery of high-impact healthcare solutions.
What You’ll Do
Clinical Risk & Product Review
Perform first-line clinical risk and workflow assessments for:
- Product enhancements and new features
- AI-enabled documentation and clinical workflows
- Medication management, assessments, and other high-risk modules
Identify potential clinical safety risks and escalate early where appropriate
Clinical Affairs Intake & Triage
- Support intake triage of Clinical Affairs requests across tools (e.g., Aha, Jira, escalations)
- Prioritize requests based on clinical risk, product impact, and urgency
Cross-Functional Partnership
- Represent Clinical Affairs in recurring product, engineering, and operational meetings
- Partner closely with Product, AI/Engineering, Regulatory, and Clinical teams
Documentation & Governance
- Draft clinical risk summaries, validation notes, and supporting documentation
- Contribute to audit readiness and governance documentation
- Ensure alignment with clinical standards and responsible AI practices
Impact of This Role
This role is critical to scaling PointClickCare’s clinical review capabilities and enabling safe, AI-driven innovation. You will directly contribute to:
- Increased PDLC throughput without compromising clinical safety
- Early identification of risks and red flags in the product lifecycle
- Reduced late-stage rework and escalation cycles
By providing hands-on clinical expertise, you will also enable senior leadership to focus on:
- Strategic clinical direction and executive guidance
- Regulatory positioning and external credibility
- Advancing AI governance and future-state clinical frameworks
Qualifications & Experience
Required
- Active Registered Nurse (RN) designation
- Significant clinical experience (Senior-level; long-term/post-acute care strongly preferred)
- Experience reviewing or supporting clinical workflows, documentation, or risk assessments
- Ability to interpret and translate clinical requirements into product or technical contexts
- Strong cross-functional collaboration and communication skills
Preferred
- Master of Science in Nursing (MSN) or equivalent advanced education
- Experience working with digital health products, EHRs, or healthcare SaaS platforms
- Exposure to AI/ML-enabled clinical tools or documentation workflows
- Familiarity with clinical governance, regulatory, or audit processes
$115,000 - $130,000 a year
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
