Job Description
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Job Summary:
The Platform Engineering team is a close-knit group of five highly senior, deeply experienced engineers focused on solving some of the hardest self-service challenges in our developer platform space — from CI/CD and Kubernetes to AI-powered tooling and internal developer portals. We build platforms that make deploying and operating applications faster, more secure, and highly repeatable, removing friction at scale so teams across the organization can move quickly with confidence. This is a rare opportunity to work alongside exceptional engineers on meaningful, high-impact problems where your ideas and expertise truly matter. The team operates in Hybrid, focusing office time for meaningful collaboration.
Platform Engineering exists to empower product engineering teams to build, deploy, and operate healthcare software faster, more reliably, and more securely. We tackle complex cross-functional domains to deliver end-to-end self-service platforms, golden paths, and developer tools that reduce cognitive load so development teams can focus on delivering value to clinicians and patients. We may not own every part of the stack, but we are the glue that pieces it together meaningfully — and we own the reliability of what we build through SRE practices.
Key Responsibilities
- Platform Development & Engineering
- Platform Operations & Reliability
- Platform Adoption & Developer Enablement
- Technical Leadership & Standards
- System Design & Architecture
Qualifications & Skills
Minimum:
- Strong proficiency with Kubernetes across the full cluster stack — operating complex environments, extending platform capabilities, and maintaining reliability at scale
- Expert-level proficiency building and operating CI/CD pipelines optimized for security, compliance, and developer experience
- Strong proficiency in TypeScript/Node.js for building production-grade platform services, APIs, CLIs, and SDKs, with strong automated testing practices (unit, integration, E2E)
- Strong proficiency with Infrastructure as Code (Terraform, Pulumi) and GitOps practices
- Strong proficiency with observability (metrics, logging, distributed tracing, SLI/SLO frameworks, error budgets) and proven operational ownership including on-call incident response and post-mortems
- Working proficiency with cloud security practices (IAM, secret handling, encryption) and cloud networking (virtual network design, routing, firewall controls) in a production environment
- Strong communication, influence, and documentation skills — able to translate technical complexity for engineers and non-engineers alike, and produce ADRs, runbooks, and developer-facing documentation
Preferred:
- Experience with AI/ML integration: LLM APIs, intelligent automation, AI-assisted developer tooling, and agentic patterns
- Experience building internal developer platforms or platform-as-a-product initiatives, including developer portals and self-service tooling
- Experience with policy-as-code, security automation, compliance tooling (HIPAA, SOC 2, HITRUST), and cloud cost optimization (FinOps)
- Active contribution to open-source projects or thought leadership through technical blogging, conference speaking, or community contributions
$126,900 - $141,000 a year
At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $126,900 $141,000 + bonus + benefits. (overtime eligible). Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
