Job description
*This is a fully remote role for UK/GMT timezone only (full time or part time is acceptable). Applicants must reside within one of these timezones*
Junior Systems & Ticketing Administrator
Remote | Full-Time | Global Team
Drive Real-World Change Through Entertainment
Join our mission to create meaningful social impact through the power of immersive entertainment. We’ve sold over 1.4 million tickets in 3 years across 10 countries, and we’re looking for a talented developer to join our Systems team to build high-performance front-end experiences and internal tools that power our marketing and business operations.
This is an exciting opportunity to join at the ground level — collaborating with our Head of Systems to design, implement, and optimize the customer-facing experiences and internal tooling that drive a fast-growing company with a first-mover advantage in a red-hot new industry.
About Us
We’re a fast-growing global entertainment company ($14M revenue, 60+ team members) creating immersive experiences that drive real social change. Our customers don’t just buy tickets — they become part of something bigger.
We’re ambitious, creative, and impact-driven, blending art, technology, and storytelling to deliver world-class experiences. As we scale into our next phase of growth, we’re building robust systems and infrastructure to match our vision.
Role Summary
The Junior Systems & Ticketing Administrator supports the setup, maintenance, and accuracy of event listings across ticketing platforms and customer-facing web pages. This role is responsible for process-driven tasks such as creating and managing event dates, setting up ticketing pages, supporting venue launches, and assisting with cancellations or postponements when required.
Reporting to Rob Blakeney, Head of Systems, this role supports the wider Systems & Ticketing team and helps ensure our event and ticketing operations run smoothly across multiple countries. You will work with both internal tools and external platforms such as Ticket Socket / TickX, website CMS/WYSIWYG editors, and customer email tools such as Mailchimp.
This is a highly detail-focused role with direct customer impact — accuracy and consistency are essential.
Key Responsibilities
Event & Ticketing Administration
- Support ticketing setup and ongoing maintenance for live events, including venues, dates, ticket types, and on-sale configurations
- Add, remove, and administrate event dates and ticket inventory as needed
- Work with the Ticketing Coordinator to analyse ticket and date inventory requirements by venue
- Complete regular checks to ensure all public-facing ticketing information is accurate and consistent
Venue Launch Support
- Work through task lists for new venue launches and ensure setup steps are completed correctly and on time
- Perform follow-up checks after launch to confirm ticket links, dates, and event pages are functioning correctly
- Check our presence on venue websites and validate accuracy of listings when required
Website & Customer-Facing Pages
- Create and maintain public-facing venue pages using CMS/WYSIWYG web editing software
- Implement website translations provided by internal teams
- Support the Ticketing / Media Buying team with pricing model setup and website link updates
- Document active pricing models clearly so other teams can reference the most current version
Customer Communications & Survey Processes
- Ensure automated post-show surveys are triggered correctly and monitor results
- Summarise survey trends, conclusions, and any red flags for the wider team
- Maintain post-show survey processes and ensure ongoing reliability
- Create one-off bulk customer emails when required (e.g., cancellations, postponements, critical updates)
- Create and maintain customer journeys within Mailchimp as needed
Team Support & Operational Tasks
- Support the Systems & Ticketing team with day-to-day administrative and operational requests
- Update monthly Rep cost information as required
- Carry out other duties as assigned to support business needs
Skills & Experience
Required
- Exceptional attention to detail and strong organisational skills
- Strong ability to follow processes and complete repeatable tasks accurately
- Confidence using cloud-based tools and internal systems
- Professional written and verbal communication skills
- Ability to manage deadlines and stay calm under pressure
Preferred
- Experience with ticketing platforms (Ticket Socket, TickX, or similar)
- Experience with CMS/WYSIWYG website editing tools
- Experience with Mailchimp (or similar email automation platforms)
- Basic layout/design skills using drag-and-drop tools
- General understanding of marketing or customer journey concepts
Working Style & Expectations
- This role is operational, process-driven, and quality-focused — accuracy matters at every step
- You will support multiple teams and must be responsive, dependable, and proactive in communication
- Flexibility is required at times, including occasional evenings and weekend work due to live show schedules and collaboration across time zones (with time off provided to balance peak activity periods)
KPIs (Success Measures)
Accuracy
- Maintain 98–100% accuracy across published event dates, ticket types, and links.
- Correct confirmed customer-facing errors within 24 hours (same day where possible).
Venue Launches
- Complete 100% of assigned launch tasks by deadline.
- Perform post-launch checks within 48 hours to confirm pages/links are live and correct.
Timeliness & Responsiveness
- Acknowledge internal requests within 1 business day.
- Action urgent changes (cancellations/postponements) same day where possible.
Surveys & Customer Journeys
- Ensure post-show surveys send successfully for 95%+ of applicable events.
- Provide weekly survey highlights and flag any major issues/red flags promptly.
Documentation & Process
- Keep pricing model documentation accurate and up to date for all assigned active links/models.
- Follow SOPs/checklists consistently with minimal rework.
Communication & Teamwork
- Provide clear updates with relevant details (status, links, screenshots where needed).
- Demonstrate consistent follow-through with minimal reminders required.
