Job Description
Company Description
About SEEK
SEEK’s portfolio of diverse businesses make a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities. We have a culture of high-performance in our workplaces and celebrate the diversity of our employees who contribute to the success of our organisation.
Life at SEEK
SEEK’s purpose is at the centre of everything we do. Our SEEK, which defines the way we work, is all about what makes us unique and a little bit different. Passion, Team, Delivery and Future are our principles that drive innovation and creativity. SEEK strives to support employee wellbeing by providing an amazing experience at work which led us to being named AFR BOSS Top 10 Best Places to Work in Technology (2021-2024). We are proud to work in an environment that’s inclusive where everyone’s unique ideas, experiences and perspectives are valued.
Our award-winning head office in Cremorne (just a 4 min walk from Richmond station) provides an exceptional space to collaborate with colleagues. The building provides sweeping views of the city, a games area, sit and stand desks at every workstation, modern end-of-trip facilities and Thursday night drinks which gives our people an opportunity to connect in a social setting.
Job Description
SEEK is transforming how we engage with customers across sales and service. This is not a traditional transformation - we are building AI-powered, omnichannel platforms that enable more meaningful conversations, smarter automation and measurable productivity outcomes.
As Omnichannel Architect, you will define how these experiences come together. You’ll shape the architecture that connects voice, digital, AI-driven and human-led interactions into seamless, context-aware journeys across markets, channels and teams.
Why This Role?
- Architect a greenfield omnichannel capability within a major transformation program
- Shape how AI, automation and customer engagement converge at scale
- Influence platform, vendor and integration decisions across APAC
- Work in small, high-impact teams, embedding architecture thinking to drive measurable outcomes
What You’ll Be Doing
- Define and evolve SEEK’s omnichannel architecture across voice and digital channels
- Lead APAC-wide telephony consolidation and establish a scalable platform strategy
- Design integration patterns across CRM, AI, data and engagement platforms
- Embed AI, automation and agentic workflows into customer interactions
- Enable metric-driven experimentation to surface what works and accelerate decision-making across channels and markets
- Establish guardrails that enable speed without accumulating technical debt
- Guide vendor and platform decisions for long-term architectural fit
- Drive a cohesive omnichannel vision across teams, markets and products
The Opportunity
This is a rare opportunity to shape a foundational capability from the ground up. You’ll define the architecture that underpins SEEK’s sales and service transformation, bringing together AI, automation and omnichannel engagement into a cohesive, scalable platform.
Qualifications
- Extensive omnichannel architecture experience at APAC scale, with a strong track record in telephony migration and consolidation
- Deep understanding of customer engagement across voice and digital channels
- Experience integrating AI, automation, modern CRM and Martech into real-world workflows
- Expertise in defining integration architecture across complex ecosystems
- Ability to influence senior stakeholders across product, engineering and business
- Comfortable with ambiguity – able to balance long-term vision with practical delivery in a fast-moving, high-accountability environment
- Able to balance speed to market with long-term platform evolution – working with the wider architecture team to ensure solutions fit the broader ecosystem
Call to Action
If you’re energised by building modern, AI-enabled platforms and shaping how organisations engage with customers at scale, we’d love to hear from you.
Everyone is welcome at SEEK. We value diverse perspectives and encourage candidates of all backgrounds, identities and experiences to apply.
Additional Information
At SEEK we offer:
- Support of flexible working, including a mix of office and work from home days depending on your role.
- Paid and unpaid leave benefits including Personal Flexi Days and Volunteer Days, as well as the opportunity to purchase additional leave
- SEEK is committed to operating sustainably and is preparing for the impacts of climate change and the transition to a low-carbon future, and is working to minimise its environmental impacts which includes a long-term emissions reduction target of net zero by FY2050
- The opportunity to work from anywhere for up to 4 weeks per financial year
- SEEKer Support, a confidential service that offers employees up to six sessions with a mental health professional of your choice
At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.
We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don’t meet every responsibility or qualification listed in this advertisement, please still get in touch with us.
Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.
For this role, only those candidates with the eligible right to work will be considered.
SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.
