Job Description
Company Description
About SEEK
At SEEK, we serve a noble purpose: to help people live more fulfilling and productive working lives and to help organisations succeed.
By joining us, you’ll be part of a multi-national technology business that is far-reaching with a start-up working culture that focuses on a set of collaborative values and appreciates dynamic cultures. SEEK is a place where potential meets possibility – it’s where your career aspiration and our purpose can make great things happen.
Why join us?
Be part of a multi-national tech company with strong core values to help us solve complex challenges for our customers while building a flexible, exciting career – one that could take you anywhere.
We’re looking for people who thrive in dynamic teams and enjoy tackling regular new challenges in a large-scale, modern, and agile environment. As one of Asia Pacific’s largest tech companies, you’ll contribute to multi-lingual systems, solving high-impact problems to the benefit of millions of people within the region.
Be part of a fast-growing company with a strong culture and clear purpose, innovation and strong investment in responsible AI. SEEK offers you the opportunity to be involved in impactful work and be part of a great team. Expect a great investment in your career development with access to workshops, conferences and courses while you work alongside seasoned experts.
Job Description
About the role
The Senior Product Manager - Loyalty will define and deliver the non-job-ad value and loyalty experiences that deepen relationships with hirers and grow sustainable revenue across APAC. You will own the end-to-end product strategy and roadmap with particular focus on unmanaged hirer accounts, budget offers, promo codes, budgets, and future rewards or incentive constructs that increase net revenue per account.
This role will require you to take a whole-of-marketplace view, considering both hirer and candidate needs. You will be the product voice for commercial partners, helping transform the business model for managed hirers, challenging the status quo on how we structure contracts, budgets, and non-ad value to increase customer lifetime value while staying true to SEEK’s marketplace purpose.
Reporting to the Principal Product Manager for Loyalty, Insights and Upgrades, you will work closely with Product, Design, Engineering teams, Hirer Insights, analytics partners, Commercial Excellence, Sales, GTM, and Pricing partners across APAC. Success means evolving how we use non-job-ad value, budgets, contracts and incentives to activate, retain and grow hirers while demonstrating and reinforcing the value and ROI of SEEK.
Key Responsibilities
- Own clear product vision and strategy for Loyalty with longer-term roadmap for non-job-ad value capabilities that grow customer lifetime value.
- Deeply understand different hirer segments by contract value, industry, job mix and maturity to support their needs effectively.
- Lead structured customer discovery with UX partners and validate opportunities using test-and-learn approaches appropriate to ambiguity levels.
- Develop clear execution plans partnering with engineering, design and analytics to deliver new capabilities and enhancements across Loyalty products.
- Own key outcomes and metrics such as hirer retention, committed usage, paid ad share and yield with robust monitoring rituals.
- Actively manage and engage stakeholders across Product, Engineering, Design, Commercial, Strategy, Finance, Sales and Operations for alignment.
- Communicate product vision, roadmap, decisions and performance to senior stakeholders, influencing beyond direct reporting lines.
- Operate as senior member of Product Management community, providing coaching and mentoring to Product Managers and Associate Product Managers.
Qualifications
Essential skills and experience
- Strategic problem solver comfortable operating in ambiguity and making clear decisions with imperfect information.
- Structured decision maker who considers complex trade-offs across customer, commercial, technical and operational dimensions.
- Strong customer focus with track record of identifying and solving real customer needs through product discovery and delivery.
- Demonstrated commercial acumen including comfort with financials such as revenue, cost, yield, LTV and monetisation outcomes.
- Strong analytical skills, comfortable working with data and analysts to define metrics, assess performance and inform decisions.
- Experience leading cross-functional teams to deliver business outcomes, ideally across multiple markets or complex stakeholder environments.
- Ability to influence and persuade at all organizational levels and build strong stakeholder relationships across Product, Technology and Commercial teams.
- Considerable experience in online or software product development with solid understanding of agile software development lifecycle.
- Excellent communication, presentation and interpersonal skills with ability to simplify complexity and handle robust discussions constructively.
Desirable skills and experience
- Experience in marketplace, classifieds or subscription and loyalty products, ideally in B2B or SaaS environments.
- Exposure to pricing, promotions, contracts or revenue management for managed or enterprise customer segments.
- Experience working with data, analytics and AI-powered products to improve performance, targeting or insights for customers.
- Experience operating across multiple APAC geographies and navigating diverse customer, regulatory and go-to-market contexts.
Additional Information
Perks and benefits
At SEEK we offer:
- Annual Performance Bonus Plan
- Support of flexible working, including a mix of office and work from home days depending on your role.
- SEEK is committed to operating sustainably and is preparing for the impacts of climate change and the transition to a low-carbon future, and is working to minimise its environmental impacts which includes a long-term emissions reduction target of net zero by FY2050
- The opportunity to work from anywhere for up to 4 weeks per financial year
At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.
We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don’t meet every responsibility or qualification listed in this advertisement, please still get in touch with us.
Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.
For this role, only those candidates with the eligible right to work will be considered.
SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.
