Job Description
The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
If you’re ready to be part of a dynamic team that values integrity and excellence, apply today and help us redefine the claims experience! Join Our Team at Protective!
As a Mechanical Claims Adjuster, you’ll play a crucial role in protecting the interests of the administration company by following the guidelines of each contract Protective administrators while providing knowledge to the customers and dealers.
Compensation:
Starting range of pay: $22.00 - $25.00 hourly, non-exempt. Overtime available! Exceptional Benefits!
Work Schedules available:
Monday- Friday, 930am-600pm EST; Initial training schedule may differ
Hybrid Work Schedule:(Based on Performance & Expectations) Subject to change based on business needs.
First 2 Weeks:
- Full-Time In-Office, Monday- Friday
Weeks 3 through 6 months:
- 3 days onsite at the Strongsville, OH office, and 2 days’ work from home
After 6 Months:
- Eligible for 3 work from home days/week and 2 days/week onsite at the Strongsville, OH office; subject to KPI review
Job Summary & Objective:
The Mechanical Claims Adjuster will provide support to our claims department by handling a large volume of claims calls, opening new claims thoroughly and accurately, collecting and reviewing all claim documents, verifying all requirements that have been met, and providing claim status updates. The Mechanical Claims Adjuster will provide exceptional customer service, carry out key administrative duties, and perform other related functions as assigned by management.
Essential Functions:
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Customer Service & Claims Adjudication:
- Strive to uphold Core Values of Serving People, Building Trust, Improving Continuously, and Embracing Innovation & Change.
- Answer incoming claims calls, identify key information about the customer’s contract, and answer questions related to coverage.
- Communicate follow-up information as needed.
- Communicate new claims web instructions.
- Ability to manage escalated cases and handle disputes or complaints effectively.
- Review incoming claims assigned to you and/or your responsible queues.
- Request any additional information needed, such as pictures or ordering inspections, prior to authorizing claims.
- Ensure 100% of all authorized claims are approved by the appropriate parties prior to authorization.
- Adjudicate claims, in accordance with the applicable agreement terms and state requirements and provide authorization of no more than 30 minutes of receipt if no additional information is required.
- Ensure all claim handling and communication is handled within our desired metrics.
- Maintain professional and technical knowledge.
- Work independently & proactively.
- Assist the Mechanical Claims Lead and Supervisor with various projects.
Team Player with Other Departments:
- Support other teams.
- Cross-train to gain basic knowledge of other departments within our organization.
- Share ideas that may help with organizational productivity
Required Knowledge, Skills and Abilities:
- Reliable and punctual.
- Keeps a positive attitude and remains cool under stress.
- Plan, organize, prioritize, and complete projects and assignments in a timely manner.
- Detail-oriented, accurate, and highly organized.
- Displays pride in work.
- Active listener with the ability to adapt/respond to various types of personalities.
- Receptive to coaching and development.
- Interact effectively with associates, management, and internal and external customers.
- Superior communication skills, both written and verbal.
- Demonstrate that you can solve customer problems using creative and effective techniques.
- Maintain confidentiality of sensitive company information and use judgment and tact in applying policies, solving problems, and communicating standards.
- Operate computer hardware and software, including Microsoft Office Suite, and specialized software applications.
- Ability to type at least 40 wpm + Strong 10-key.
- Strong mathematical aptitude.
- Operate a calculator and related office equipment.
- Proven ability to multi-task and handle interruptions.
- Ability to work flexible hours.
Preferred Knowledge, Skills:
- ASE Certification, or Automotive Service Excellence.
- Experience in automotive mechanical claims, service writing, or repair facility operations.
- Strong understanding of automotive systems, repair processes, and industry labor guides (e.g., Mitchell, AllData).
- Knowledge and experience with claims contact center.
Work Environment and Physical Requirements:
- Normal office environment.
- Ability to frequently sit for long periods of time.
- Ability to occasionally walk, stand and reach with hands and arms, stoop, kneel or crouch.
- Ability to constantly hear and talk, both in person and by phone.
- Ability to grasp objects such as telephone or computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment.
- Ability to spend extended hours in front of a computer screen and use close vision, distant vision, depth perception and adjust focus.
- Ability to lift at least 20 pounds.
$22 - $25 an hour
Protective’s targeted compensation for this position is $22.00 - $25.00, hourly. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance.
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Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
