Cloud Engineer (L2)

Job description

About Protera

Welcome to Protera Technologies, where we’re reimagining how SAP-centric organizations work in the cloud. Since 1998, we’ve been pioneers in bringing SAP and related applications to the cloud—think Microsoft Azure and AWS. Our global crew, spanning the US with offices in Chicago (HQ), Athens, Greece, and Mumbai, India, is on a mission to make IT smoother, faster, and more fun for our clients.

But here’s the thing: we’re not your typical “serious tech company.” While we’re obsessed with delivering top-notch IT solutions, we’re all about keeping it real, approachable, and enjoyable. We work hard, but we also play hard—whether we’re collaborating on cloud optimizations, enhancing security, or just hanging out as a team.

At Protera, we believe in empowering SAP-centric organizations with the best tools and tech to drive growth, and we love what we do. Our values? Simple: stay curious, stay authentic, and make meaningful connections. We celebrate wins big and small, whether it’s a successful project or a fun team event.

If you’re looking for a place where tech and fun collide, come join us and see what makes Protera a great place to work.

Shift Timing - Rotational shifts

Work mode - Remote

What You’ll do

Cloud Engineer (AWS & VMware) is responsible for designing, deploying, and maintaining highly available and secure cloud infrastructures in Amazon Web Services (AWS) and VMware environments. The role involves managing virtualized systems, automating cloud operations, and supporting hybrid cloud deployments for enterprise and Managed Service Provider (MSP) clients. This position requires strong troubleshooting abilities across compute, storage, and network layers and close collaboration with internal and client technical teams to ensure seamless cloud performance and reliability.

Cloud Infrastructure Design & Management

• Deploy, configure, and manage infrastructure on AWS, including EC2, VPC, IAM, S3, RDS, and CloudWatch.
• Manage VMware virtualized environments (vCenter, ESXi, vMotion, vSAN) ensuring optimal performance and resource utilization.
• Support hybrid environments by integrating on-premises VMware workloads with AWS.
• Implement Infrastructure-as-Code (IaC) for repeatable and consistent environment provisioning using Terraform (preferred).

System Administration & Monitoring

• Administer and troubleshoot Linux and Windows servers in virtualized and cloud environments.
• Configure and optimize monitoring solutions (CloudWatch, Grafana, Prometheus, etc.) to track health and performance.
• Ensure robust backup, patching, and disaster recovery mechanisms across infrastructure components.

Security & Compliance

• Implement IAM, role-based access control (RBAC), and encryption policies in AWS and VMware.
• Maintain compliance with organizational security and governance frameworks.
• Conduct regular system audits and remediation to ensure best practice configurations.

Incident & Problem Management

• Act as a technical escalation point for complex infrastructure incidents.
• Perform root cause analysis and implement preventive measures through automation or configuration improvements.
• Document incident responses and infrastructure changes with precision and clarity.

Collaboration & Client Support

• Work with client teams to assess infrastructure needs and propose optimized cloud solutions.
• Participate in capacity planning, cost management, and cloud governance initiatives.
• Document infrastructure, architecture, processes, and operational procedures.

What You Bring

Technical Expertise:

• 5+ years of hands-on experience in cloud engineering, virtualization, or infrastructure operations within an MSP or enterprise environment.
• Strong knowledge of AWS services (EC2, S3, IAM, RDS, CloudFormation, CloudWatch).
• Solid experience with VMware vSphere, vCenter, ESXi, and vMotion.
• Experience with infrastructure monitoring, patching, and backup automation tools.
• Knowledge of networking fundamentals (DNS, VPN, Load Balancing, Firewalls).

Nice to Have:

• Experience with Terraform, Git, Docker, or Kubernetes for automation and containerization.
• Familiarity with CI/CD pipelines and scripting (PowerShell, Bash, or Python).

Certifications (Preferred):

• AWS Certified Solutions Architect – Associate or Professional
• VMware Certified Professional (VCP)
• ITIL Foundation or equivalent MSP operational framework

Desired Candidate Profile:

• Experience in supporting hybrid environments spanning AWS and VMware.
• Strong analytical and problem-solving skills for infrastructure troubleshooting.
• Excellent written and verbal communication skills.
• Ability to work in ²⁴⁄₇ managed services environment with high attention to detail.
• Passion for automation, cloud innovation, and continuous improvement.

Don’t meet every requirement? Apply anyway—we value curiosity and potential.

Why Join Protera?

• Work with global enterprise clients
• Learn fast with mentorship, certifications, and career growth
• Make a real impact in a company where ideas are welcome
• Flexible work setup (remote/hybrid)
• People-first culture with a global mindset

Ready to Make the Move?

We’d love to meet you.

Click “Apply Now” and tell us why you’re the one.

Not sure yet? Check us out at www.protera.com or connect with our team on LinkedIn.

Protera is proud to be an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Work from Home set-up

• Comprehensive medical benefits

•  Gratuity, PF, EPS and Bonus, NPS

•  Shift Allowances

• On-call Allowance

• Health and wellness Allowances

• Learning and Development Allowances

• No question asked certification policy.

• Certification Bounty Bonus