Job description
Why Join Us? It’s More Than a Job in Retail, It’s Your Story.
At Public Group, we believe in the power of our people in a sustainable way. That’s why we’re not just focused on what you do, but who you become. We’re committed to fueling your growth, because when you win, we all win. Imagine a place where you feel supported, valued, and empowered to make a real difference. A place where you can build a career you love, to leave your mark in our story!
Public Group strategically invests to create an ecosystem of innovative scaleups around its core Omnichannel Retail business, with the objective to provide exciting customer experiences powered by operational excellence. We bring together technology, talent & entrepreneurship to create value in the Greek market & society.
Our Omnichannel retail, in Greece and Cyprus, is the love brand Public, a Leading Omnichannel Home Living, Tech & Entertainment Retailer with long lasting heritage. Innovation is part of our DNA. Through our ecosystem of startups and organizations, - iRepair, Klarna, Douleutaras.gr, SVUUM, Bookvoice, BOX NOW, our tech PublicNEXT, Endeavour, Big PI, Metavallon, & Venture Friends - we offer pioneer services to our consumers. We operate 60 stores, 3 eShops and an ecosystem of digital properties such as: public ticketing, public business and bookfriends.gr.
As an eCommerce Product Owner, your primary focus will be to optimize and enhance the conversion rates and customer retention strategies for an ecommerce business. You will work closely with the marketing and sales teams to analyze customer behavior, implement effective conversion optimization tactics, and develop strategies to retain and nurture customers throughout their lifecycle.
Key Responsibilities:
Own the product backlog and roadmap, translating business goals into prioritized requirements and clear user stories
Improve conversion through funnel analysis, user testing, and continuous checkout/UX optimization to reduce friction and abandonment
Drive customer retention and CLV via personalization, loyalty initiatives, targeted promotions, and post-purchase engagement
Track performance with analytics/BI, reporting key KPIs and insights to stakeholders to steer data-driven decisions
Map the customer journey to identify pain points and optimize key touchpoints from purchase to repeat buy
Partner cross-functionally (Marketing, UX, Engineering, Ops, Support) to execute conversion and retention improvements end-to-end
Monitor industry trends and competitors to benchmark performance and identify new opportunities
Continuously optimize the full purchase and post-purchase funnel (order success, delivery updates, returns/cancellations, support), improving satisfaction and repeat purchases
Qualifications and Skills:
- Bachelor’s degree in marketing, business, or a related field.
- Proven experience as product owner in ecommerce conversion rate optimization, customer retention, or digital marketing roles.
- Analytical skills with experience in using analytics tools such as Google Analytics or similar platforms.
- Experience in testing, user testing, and data analysis techniques.
- Knowledge of email marketing platforms, marketing automation, and customer relationship management (CRM) systems.
- Familiarity with ecommerce platforms and content management systems.
- Excellent communication and collaboration skills.
- Ability to think strategically, problem-solve, and make data-driven decisions.
- Detail-oriented with a strong focus on results and continuous improvement.
- Ability to manage multiple projects and priorities in a fast-paced environment.
What we offer:
- 💼 Competitive compensation & benefits package
- 💰 Performance-based bonus scheme
- 🧑⚕️ Comprehensive life & health insurance
- 🏡 Flexible hybrid working model – to support your work-life balance
- 🧡 Psychological support via a professional helpline for you and your family
- 🚀 Career growth opportunities in a role that evolves with you
- 🎉 Valuable experience in a well-known and fast-growing organization
- 📚 Continuous learning and upskilling through tailored programs
- 🏃🏽♂️ Employee Wellness Program – office Pilates & sports teams (padel, football, volleyball & more)
- 🚗 Alternative transportation with company shuttle buses to our offices
- 📲 Exclusive access to our employee app, OrangeGen, packed with tools, news & perks
What Does OrangeGen Offer?
- 🔗 Connect: Engage with your colleagues and management seamlessly, ensuring you’re always in the loop and part of our dynamic community.
- 🎉 Recognize: Celebrate achievements and milestones with a culture of recognition that boosts morale and fosters a positive work environment.
- 🏆 Custom Rewards: Enjoy personalized rewards and kudos, tailored to recognize your unique contributions and achievements.
By joining us, you’ll be part of a forward-thinking company that prioritizes open communication, employee recognition, and personalized rewards.
Are you ready to be the next #OrangeGen maker?
Orange Gen, is our team of 2.200 people who are committed to cultivating an innovative retailtainment environment, supporting continuous development, and embracing flexibility—all while placing customer centricity at the forefront. We believe in fostering a culture that values your contributions, boosts your ambitions, and supports personal and professional growth. “Joy at Public” is our main motto which lies in creating a workplace where every individual is empowered to excel and evolve, always keeping the customer at the heart of our endeavors. We like to share our moments under the #OrangeTeam celebrating all team’s achievements and Orange Marks Stories!
All applications will be treated with the strictest confidentiality.
