Job Description
Delivery Manager / Technical Program Manager
What’s in It for You
Join a role where you bring structure, clarity, and accountability to technical teams. You’ll help streamline delivery across Infrastructure and Security functions, ensuring operational readiness, consistent execution, and smooth coordination of high‑visibility initiatives. If you’re highly organized, process‑oriented, and love enabling technical teams to move faster with fewer blockers, this role is a great fit.
Where You’ll Work
This is a fully remote position based in Colombia, supporting a US team and operating on Eastern Standard Time (EST) hours.
Job Details
Contract Type: 1‑year contract with potential renewal
Employment Type: Full‑time
Work Hours: EST business hours
Location: Remote — Colombia
Other Details: May occasionally participate in incident follow‑ups or scheduled maintenance windows.
Job Duties
- Drive delivery workflows for Infrastructure and Security teams by ensuring Jira boards are updated, dependencies are mapped, and documentation in Confluence remains current.
- Coordinate enterprise patch cycles end‑to‑end, ensuring deadlines, maintenance windows, and progress are clearly communicated and tracked.
- Manage the vulnerability remediation pipeline—monitor aging items, confirm ownership, and ensure mitigation steps are documented.
- Facilitate blameless postmortems after incidents, capture clear action items, and ensure follow‑through.
- Provide timely, concise internal updates during active incidents, maintenance activities, or operational escalations.
- Recommend process improvements or automation opportunities to reduce manual overhead and improve overall delivery velocity.
Job Requirements
Required
- 3+ years of project coordination or technical program management experience within IT Operations, Infrastructure, or similar technical fields.
- Strong technical literacy across servers, patching, cloud environments, networking, and general operational workflows.
- Advanced proficiency with Jira and Confluence for project boards, documentation, and reporting.
- Exceptional organization skills with a detail‑driven, process‑first mindset.
- Ability to distill complex technical updates into clear, actionable communications for internal stakeholders.
Preferred
- Experience working in large or matrixed environments.
- Familiarity with IT change‑management frameworks.
- Experience using Smartsheet, Slack, or Google Workspace for operational tracking.
