Job Description
Job Title
.NET Production Support Engineer (Dynatrace & SQL DBA)
Location
Fort Mill, SC (Onsite/Hybrid options may be discussed)
Employment Type
Full-Time Employee (FTE) or Contract – both options open
Role Overview
We are seeking a highly skilled .NET Production Support Engineer with strong expertise in Dynatrace monitoring and SQL Database Administration (DBA). The ideal candidate will be responsible for ensuring the stability, performance, and reliability of production applications, while proactively identifying and resolving issues.
Key Responsibilities
Provide production support for .NET applications, ensuring high availability and performance.
Monitor application health and performance using Dynatrace; analyze logs, metrics, and traces to identify root causes.
Perform SQL DBA activities including database monitoring, performance tuning, backup/recovery, and troubleshooting.
Collaborate with development teams to resolve application defects and optimize performance.
Implement proactive monitoring, alerting, and automation to reduce downtime.
Participate in incident management, root cause analysis, and post-mortem reviews.
Document support processes, troubleshooting steps, and best practices.
Work closely with cross-functional teams (Dev, QA, Infra, Cloud Ops) to ensure smooth production operations.
Required Skills & Experience
Strong hands-on experience in .NET application support (C#, ASP.NET, MVC, Web API).
Proven expertise with Dynatrace (configuration, dashboards, alerts, troubleshooting).
Solid background in SQL Server DBA (queries, stored procedures, indexing, optimization, backups).
Experience in incident management and working in 24x7 production environments.
Knowledge of Windows Server environments and IIS.
Strong problem-solving and analytical skills.
Excellent communication and collaboration abilities.
Preferred Qualifications
Exposure to cloud environments (Azure/AWS) for application hosting and monitoring.
Familiarity with ITIL processes (incident, change, problem management).
Experience with automation tools for monitoring and support.
