Job Description
ResWare Administrator
Location: Remote (Potential Monthly travel to Plymouth Meeting, PA & Maitland, FL)
Employment Type: Direct Hire
Pay: $80,000–$110,000 (up to $120,000 for highly qualified candidates)
What’s in It for Me?
Step into a high‑impact role where you’ll shape and optimize workflow operations across a rapidly growing organization. You’ll serve as the go‑to expert for ResWare configuration, system performance, and process improvements while collaborating with leadership, IT, and vendor partners. If you enjoy problem‑solving, building scalable solutions, and helping teams work smarter, this role is for you.
Where?
This is a remote role with periodic (potentially monthly) on‑site visits to Plymouth Meeting, PA and Maitland, FL for team collaboration, training, and project support.
Job Details
- Pay: $80k–$110k (potential flexibility exceptional experience)
- Schedule: Full‑time, Monday–Friday
- Benefits: Full benefits package (details provided during interview)
- Employment Type: Direct Hire
Responsibilities
- Build, modify, and document ResWare action workflows based on state, county, and client requirements.
- Create, manage, and maintain ResWare action lists and document templates.
- Work closely with IT professionals to maintain and optimize system performance.
- Collaborate with third‑party vendors and support teams (including Qualia as needed).
- Train and support internal staff to ensure accurate and efficient use of ResWare.
- Configure new clients and product types within the system.
- Develop and maintain custom integrations and XML document mapping.
- Manage internal and external portal access, permissions, and role rights.
- Map title premiums, underwriting documents, and rate structures.
- Troubleshoot technical issues and escalate when necessary.
- Support pre‑sales demonstrations and assist in project scoping and proposal development.
- Create and manage project plans to ensure timely, successful implementations.
- Coordinate cross‑department activities to ensure smooth deployments and knowledge sharing.
Requirements
- Previous experience as a ResWare Administrator is required.
- Strong analytical, troubleshooting, and project management skills.
- Basic understanding of network infrastructure (switching & routing) is a plus.
- SQL experience preferred.
- Bachelor’s degree preferred, but equivalent experience considered.
- Strong communication skills and ability to work with multiple teams and stakeholders.
