Job Description
Senior Fraud & Risk Specialist (Sub-lead)
Location: Hanoi, Vietnam
Workplace Type: Onsite/Hybrid
Job Summary
As the Risk & Compliance Lead, you will oversee fraud management, risk control, and compliance operations. You will be responsible for defining risk appetites, building and optimizing risk models, ensuring trademark protection, and leading a team of specialists to mitigate (fraud/security/financial/compliance) risks on Platform Ecommerce.
Fraud Management & Risk Control
- Define, monitor, and independently challenge the fraud risk appetite and the effectiveness of preventive controls.
- Actively identify early signs of fraud and platform security risks (including out-of-process risks) to promptly implement countermeasures.
- Utilize data-driven approaches to build, evaluate, and optimize rule-based models or risk scoring/behavioral models (leveraging Machine Learning, Python, SQL, or AI) - or understand comprehensive methodology, project owner to coordinate with cross team to build (DA, IT team).
- Leverage data and analytical tools to detect fraud patterns and propose actionable preventive and corrective measures.
- Establish a framework for quarterly/semi-annual audits to review the effectiveness of rule-based models, risk models, processes, and policies, driving continuous improvement proposals.
Compliance & Trademark Protection
- Detect, investigate, and mitigate trademark and intellectual property (IP) infringement issues on E-commerce platforms.
- Work closely with cross-functional teams to resolve violations and strictly enforce compliance standards.
- Proactively research and update regulations and policies to enhance existing processes and mitigate risks related to copyright/trademark infringement.
Leadership & Cross-functional Projects
- Lead a small team (Fraud / Risk Specialists) and collaborate directly with cross-functional stakeholders.
- Manage related projects related to Fraud, Risk, or Compliance, especially when expanding into new products or markets.
- Act as an internal advisor on risk management and fraud prevention strategies.
Requirement
- Minimum 3 years of experience in Fraud Management / Risk / Compliance, preferably in E-commerce, Fintech, Payment, or Cross-border trade.
- Strong knowledge of fraud detection, KYC, payment risk, order review, and trademark/IP compliance on Ecommerce platform.
- Proficiency in data analysis (SQL, Python, Power BI) and fraud monitoring tools is a plus.
- Excellent problem-solving and decision-making skills in fast-paced, high-pressure settings.
- Excellent communication and cross-functional collaboration skills.
- Professional certifications (e.g. Fraud Risk Management, Certified Fraud Examiner (CFE), FRM, CFA, Cybersecurity) would be advantageous.
- Experience in risk management at e-commerce/platform companies (Shopee, Grab, Be, Shopify, GHTK, etc.) is a strong plus.
- Previous experience in team management is a plus.
- Proficiency in English (both verbal and written).
Benefits
- Competitive monthly NET salary, transparent and fully take-home
- Up to 16 months’ salary per year, including a 13th-month salary, quarterly incentives, and annual performance bonuses.
- 24 remote working days per year, enabling a healthy work–life balance
- 12 days of paid annual leave, in addition to public holidays
- Flexible working hours, Monday to Friday – weekends are fully yours
- Annual health check-ups
- Social insurance coverage in compliance with Vietnamese labor regulations
- Company-sponsored sports clubs to support both physical and mental well-being
- Regular company trips and team bonding activities
- Clear and accelerated career development and promotion pathways
- Work in a modern, open, and empowering environment where individuality is respected and potential is nurtured
