Job Description
Rackspace: is seeking a Cloud Business Consultant to join our Cloud Optimizer team. Cloud Optimizer is a managed service focused on helping customers efficiently orchestrate their cloud resources. The attributes that make the cloud such a powerful source of technological innovation—on-demand provisioning, scalable, and elastic resources, the sheer velocity of newly launched and improved service offerings—also make cloud management a unique and complex challenge. The goal of the Cloud Optimizer team is to help our clients develop into more mature and innovative consumers of the cloud. On a day-to-day basis, you will be helping customers distill large amounts of usage data into meaningful business intelligence. If you have experience as a CSM (Customer Success/Service Manager), TAM (Technical Account Manager), BA (Business Analyst), Financial Analyst, or Technology Consultant and you are looking to extend your skills, then we want to talk to you!
Work Location for Mexico Rackers: If you live within a 40km radius of our Mexico City office we’d like for you to work in the office two days a week. If further than 40km you may work fully remote from one these states Monterey, Aguascalientes, Nuevo Leon, Puebla, or Queretaro.
Key Responsibilities
- Be comfortable working with data and presenting conclusions clearly.
- Provide general support of technology products and services.
- Engage with customers, understand their needs, and help them accomplish their goals.
- Represent Rackspace to 10-15 enterprise cloud customers.
- Prepare in-depth analysis using big data and present to high-level stakeholders at our largest clients and provide supporting documentation and reports for those reviews.
- Work with other Rackspace teams (professional services and managed services) to support the delivery of cloud management projects and support best practices.
- Provide financial analysis of client cloud spend including trend reporting, identification of opportunities for cloud optimization, and outlining recommendations and proposals for optimization projects.
- Demonstrate knowledge of the AWS platform, guiding each client in their utilization of AWS services.
- Onboard services new Rackspace Cloud Optimizer customers.
- Support the sales team in new business activities, as needed.
- Work on assigned key initiatives, including new service offerings, profitability analysis, tool assessments, marketing initiatives, etc.
Qualifications
- 3+ years’ experience supporting technology products or services in some capacity.
- Must be able to “talk tech” credibly with engineers and developers.
- Customer relationship management with some experience directly managing key stakeholder relationships.
- Data analysis and the ability to turn data into insights.
- Ability to work with our data visualization portal and easily grasp day-to-day tasks such as trend analysis and anomaly detection.
- Must be a pro-level user of Excel and be comfortable creating summaries and visuals (pivot tables and charts) to support ad-hoc report delivery.
- Familiarity with any advanced data analysis tools is a plus but not required; for example: Tableau, Alteryx, PowerBI, SQL, etc. We use Alteryx extensively.
- Proven ability to lead meetings with C-level executives.
- Ability to prepare clear and concise documentation (MS Word, PowerPoint).
Preferred Skills
- We do not require any specific experience with the AWS, Azure or GCP platform (we will teach you), but if you have some, that is also a plus.
- Similarly, experience using a cloud management platform (AWS Cost Explorer, CloudHealth, CloudCheckr, CloudAbility) is a plus but not required.
- Demonstrated ability to cross-sell and up-sell is a major plus.
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About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
