Job Description
This role is with Yelp. Yelp uses RippleMatch to find top talent.
Please note that while this role will operate remotely, it is required that the candidate resides in the Central or Eastern Region of the United States. This includes candidates residing in Central or Eastern Time Zones.
Yelp was created to connect people with great local businesses. As an Account Executive , you’ll be working directly with these local businesses to help them meet their goals through Yelp’s various advertising programs. You’ll work with small business owners via phone to customize their specific needs and aspirations. We succeed when we find tailored solutions for our clients to grow their business
Because people are at the center of everything we do, one of your main priorities is to educate business owners about the value of Yelp’s advertising platform. In this role, you will be directly responsible for doing outreach and talking through our advertising solutions  on Yelp to local businesses across the US and Canada. Success in this role is measured by hitting and exceeding a monthly quota, consistently staying ahead of daily metrics, and handling rejection in stride. You’ll experience all of this in a supportive virtual team environment
What you’ll do:
Educate, strategize, and successfully discuss Yelp advertising programs through a high volume of outbound dialing to business owners. Â - This role is 100% phone based and fast-paced by nature.
You’ll work one of the following schedules (in your local time), or as otherwise determined by your manager: 7:30 a.m. to 4:30 p.m.; 8:30 a.m. to 5:30 p.m.; or 9:30 a.m. to 6:30 p.m.
Own and manage a pipeline of clients ranging from dentists to florists to restaurant owners- all organized in our CRM (Salesforce).
Say goodbye to that dreaded commute! You and your team will work from the comfort of your home to sell advertising to small local businesses on a set Monday to Friday schedule.
Become an expert in Yelp’s advertising solutions, and provide product recommendations quickly to suit client needs - asking probing questions, overcoming customer objections and rejection will be critical to your success.
You’ll master quick close techniques to exceed individual goals.
Successfully navigate the initial call to qualification to close process, ensuring lasting customer satisfaction and potential upsell opportunities.
Achieve and consistently exceed monthly quotas - strong work ethic and tenacity are key!
Track and manage your daily goals to ensure results are met. It is a numbers game and you’re here to win.
What we’re looking for in you:
You have an appetite for learning! You’re keen on turning training and feedback into action and continuous self-improvement- you don’t take rejection personally.
Multi-tasking is no biggie. You’re confident in navigating between numerous tabs, multiple screens, and using video conferencing tools.
You’re savvy and can find your way around new tools and software (such as Google Suite & Salesforce).
You’re naturally curious and like to ask as many questions as it takes to find the answer.
You’re excited about being part of a team with colleagues from other states, and you find it just as easy to chat with your teammates during a virtual conference as an in-person meeting.
You are committed to a high standard of integrity and being a teamplayer is important to you.
You’re determined, a persuasive communicator and resilient - show us your grit!
You are genuinely curious about people, local businesses, and possess the innate ability to inspire passion in others- you can’t wait to show everyone the value of Yelp.
You are adaptable and can think on your feet. When faced with new challenges, or tough conversations, failure simply isn’t an option.
What it takes to succeed:
GED/HS Diploma and 2+ years of customer-facing experience OR;
Bachelor’s Degree
No fear of the phone and prepared to make a high volume of outbound dials, daily.
General computer and email proficiency - we use Google Suite and provide a Macbook laptop
A work environment free of distractions
Open to feedback and willing to implement for areas of improvement
Strong, engaging interpersonal skills
Ability to effectively prioritize tasks and manage independently without oversight
Must possess current US work authorization
What you’ll get:
First year earnings range from $50k-$65k annually through a combination of base salary and uncapped monthly sales incentives
Year 2 on target earnings is $70k with top performers averaging $112k
Starting base salary of $37k plus uncapped commission
Available your first day: Full medical, vision, and dental
15 days PTO per year for first 2 years of employment (accrual begins on date of hire); number of PTO days increases after 2 years of tenure, 7 paid wellness days, 12 paid holidays, 1 floating holiday
Up to 14 weeks of parental leave
Monthly wellness reimbursement
Health Savings, Flexible Spending and Dependent Care accounts
401(k) retirement savings plan with employer match
Employee stock purchase plan
