Job Description
The Role
Our Long Island City Fulfillment Center is the operational heart of Runwise, supporting thousands of building installations nationwide. As a Fulfillment Center Operations Lead, you will lead day-to-day warehouse operations while building the systems, processes, and team structure that enable us to scale efficiently.
This is a highly dynamic role that blends frontline leadership with analytical problem-solving. You will manage a small team of associates, own daily execution on the warehouse floor, and partner cross-functionally to improve how inventory flows through our network.
This role is ideal for someone early in their career who wants to develop as both an operator and a leader—someone who can motivate a team, solve problems with data, and isn’t afraid to jump in and execute alongside their team.
Problems You’ll Help Solve
How do we build a fulfillment center that scales efficiently as Runwise expands across cities and thousands of buildings?
How do we structure warehouse layouts, stowing strategies, and workflows to maximize space and efficiency?
How do we ensure consistent, high-quality execution across receiving, picking, packing, and shipping?
How do we balance labor planning and staffing to meet demand while maintaining efficiency?
How do we create repeatable processes and SOPs that reduce errors and improve speed?
What You’ll Do
Fulfillment Center Operations & Leadership
Lead daily warehouse operations across receiving, stowing, picking, packing, and shipping
Manage and develop a team of 1–3 warehouse associates, including training, coaching, and performance management
Run daily standups and set clear priorities for the team
Own labor planning, task allocation, and workflow management throughout the day
Ensure a safe, organized, and high-performing warehouse environment
Step in and execute hands-on work as needed alongside your team
Process Design & Continuous Improvement
Design and improve fulfillment center processes, including stow strategies, receiving workflows, and pick paths
Optimize warehouse layout and space utilization to support growth
Identify operational bottlenecks and implement solutions to improve throughput and accuracy
Build and document standard operating procedures (SOPs) to drive consistency
Data & Operational Analytics
Use data to track performance across key metrics (throughput, accuracy, inventory movement, labor efficiency)
Analyze trends to inform staffing, workflow improvements, and operational decisions
Partner with supply chain and leadership teams to improve system-level performance
Support development of dashboards and tracking tools for warehouse operations
Cross-Functional Collaboration
Work closely with supply chain, logistics, finance, and field operations teams to align on priorities
Communicate operational updates, challenges, and improvements to leadership
Act as a key connector between warehouse execution and broader business strategy
What Success Looks Like (6–12 months)
A highly organized, efficient, and scalable fulfillment center operation
Strong team performance with clear accountability and high morale
Improved warehouse layout, workflows, and space utilization
Clearly documented and implemented SOPs across core processes
Data-driven decision making across labor planning and daily operations
Who You Are
A strong problem solver with a highly analytical and logical mindset
A natural leader who can motivate and manage frontline teams
Comfortable being both hands-on in the warehouse and strategic in thinking
Highly organized with strong attention to detail
Excited to build processes and improve systems in a fast-growing startup
A clear communicator who can work across all levels of the organization
Requirements
Bachelor’s degree required
0–2 years of experience in operations, supply chain, logistics, or a related field (internships included)
Strong proficiency in spreadsheets and comfort working with data
Interest in warehouse operations, process improvement, and team leadership
Ability to lift and move materials and work on your feet in a fulfillment center environment
Comfortable using hand tools and ladders safely
Ability to work onsite at our Long Island City Fulfillment Center
