Job Description
Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.
The IT Engineer provides advanced on-site and remote technical support, including hardware setup, software installation and upgrades, user access management, and complex IT troubleshooting. This role leads the diagnosis of advanced issues, ensures system reliability, mentors junior team members, and supports critical applications. The primary focus is on delivering an exceptional IT experience for RSI staff by ensuring all systems, networks, and software operate efficiently and reliably.
What You’ll Do:
Deliver an exceptional IT experience for RSI employees through proactive management and maintenance of IT applications.
Manage user administration within Identity & Access Management systems (e.g., CyberArk, Delinea, Okta, ForgeRock).
Provide timely technical support via phone, email, and in person; troubleshoot hardware, software, networks, and peripherals.
Log and document incidents in the helpdesk ticketing system; escalate issues when needed.
Install, configure, and maintain systems, applications, and devices.
Promote IT & InfoSec policies and security best practices across the organization.
Monitor system performance and ensure consistent IT service availability across multiple time zones.
Support IT asset management, projects, documentation, and user training.
Stay current on industry trends and best practices in IT support.
What You’ll Bring:
Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
3+ years in IT Support, Helpdesk, or similar role.
Experience with O365 and ITIL practices.
Strong troubleshooting skills across Windows, macOS, Linux, Microsoft Office, and SharePoint.
Familiarity with helpdesk ticketing systems and remote support tools.
Excellent English communication and interpersonal skills.
Strong problem-solving ability, critical thinking, and sound judgment.
Ability to manage multiple priorities with minimal supervision.
Relevant certifications (CompTIA A+, MCITP, or similar) are a plus.
Willingness to travel occasionally (domestic & international).
A strong sense of ownership and passion for technology.
In this position, you may be required to obtain and maintain a license with one or more gaming regulatory agencies. It is a requirement of this position that you meet the relevant eligibility requirements, and you are eligible to obtain and hold such license at all times of your employment, whether you apply or not. #LI-HYBRID
What Makes Us Great:
- Comprehensive compensation
- Work-life balance initiatives
- Autonomy – we embrace personal freedom and responsibility
- Creativity – we are open to new ideas of how we can be better
- Growth – we want you to develop personally as well as professionally
- Top-notch professionals who are passionate about what they do
- People-oriented environment and supportive atmosphere
As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.
Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.
Be at the forefront of this ground-breaking industry! Apply now!
