Job Description
Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.
The Manager, Risk and Payments oversees the day-to-day operations of the Risk & Payments team to ensure secure, compliant, and efficient processing of financial transactions. This role plays a pivotal part in safeguarding the business against fraud, ensuring regulatory compliance, and delivering seamless customer payment experiences. Reporting to the Director of Fraud and Payment Operations, the manager collaborates with internal stakeholders and external partners to optimize systems, processes, and team performance in alignment with organizational objectives.
What You’ll Do:
- Lead and manage daily operations of the Risk & Payments team, meeting key performance and compliance metrics.
- Supervise and mentor team supervisors to promote performance, development, and process adherence.
- Oversee manual withdrawal workflows, KYC reviews, and fraud escalations, ensuring compliance without sacrificing customer satisfaction.
- Partner with the Fraud Manager to refine fraud detection strategies and manage chargebacks and disputes.
- Collaborate cross-functionally with Fraud, Product, and Technology teams to evolve payment rules, enhance reporting, and improve platforms like RSI RushPay.
- Manage VIP payment programs to ensure high-value customers receive efficient, low-friction service.
- Conduct audits, reconciliations, and internal controls to ensure adherence to AML, PCI-DSS, and gaming regulations.
- Develop training materials and lead programs for Payments staff and cross-functional collaborators.
- Act as the primary liaison with payment processors, acquirers, and fraud prevention vendors to align on cost-efficiency and innovation.
- Deliver executive-level reporting on payment KPIs, risk trends, and continuous improvement initiatives.
- Perform additional duties aligned with the strategic payments roadmap and overall business goals.
- Supervises supervisors and/or individual contributors in the Payments team.
What You’ll Bring:
- Bachelor’s degree in Business, Finance, or a related field preferred
- 5+ years of management experience in financial services, compliance, or payments operations; iGaming or sports betting experience preferred.
- In-depth knowledge of payment systems, chargeback mitigation, and risk management.
- Understanding of iGaming and sports wagering payment flows and customer behaviors.
- Analytical mindset with experience in data-driven decision-making and performance tracking.
- Proficient in Microsoft Excel, Word, and PowerPoint for reporting and documentation.
- Strong communication and collaboration skills across diverse teams.
- Excellent time and task management in fast-paced operational environments.
- Proven leadership and mentoring skills, with the ability to guide both independent and team work.
- Working knowledge of AML, KYC, PCI-DSS, responsible gaming, and industry-specific compliance requirements.
- Able to travel occasionally both domestically and internationally
- Ability to obtain and maintain required gaming licenses or certifications. #LI-HYBRID
This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations. The pay range reflects potential variations in experience, skills, and location. The pay range does not reflect total compensation, which includes base pay, benefits, and/or bonuses. For candidates outside the US (Canada, Europe, Latin America), we take a locally informed approach to compensation and will share specific ranges based on your country of residence.
Location Eligibility (for nationwide roles): Open to candidates across the U.S.
Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting.
Benefits:
- Discretionary annual company bonus (Eligibility Varies by Role)
- 401(k) plan with 100% company match on the first 4%
- Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance
- Paid Time Off (Eligibility Varies by Role)
- Employee Assistance Program (EAP)
Pay Range
$80,000—$110,000 USD
What Makes Us Great:
- Comprehensive compensation
- Work-life balance initiatives
- Autonomy – we embrace personal freedom and responsibility
- Creativity – we are open to new ideas of how we can be better
- Growth – we want you to develop personally as well as professionally
- Top-notch professionals who are passionate about what they do
- People-oriented environment and supportive atmosphere
As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.
Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.
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