Job Description
Remote position, only for candidates in Latam
At Ryz Labs, we’re looking for an Account Specialist to support the execution and growth of brand
partnership campaigns across one of our clients’ networks of event and venue partners.
This is a high-ownership, execution-focused role where you’ll work closely with Account
Managers while owning the day-to-day coordination of campaigns. You’ll be the primary
point of contact for Event Organizers, ensuring programs run smoothly from kickoff
through completion.
This role is ideal for someone who thrives in a fast-paced environment, is highly
detail-oriented, and enjoys balancing customer communication with operational
execution.
What You’ll Do
Campaign Execution & Logistics
Own end-to-end coordination of brand campaigns, ensuring programs are
executed on time and at a high standard
Manage logistics including shipping, production, and communication with Event
Organizers
Coordinate with 3PL and creative partners on quotes, timelines, production, and
invoicing
Ensure all campaign details are accurately tracked and executed across systems
Organizer & Customer Communication
Serve as the primary point of contact for Event Organizers during active campaigns
Drive offer acceptance by proactively reaching out via email, phone, and SMS
Respond to inquiries and resolve issues quickly to ensure a seamless experience●
Build strong relationships with organizers to support repeat participation and
long-term growth
Billing & Operations
Manage billing workflows, ensuring accuracy and timely processing
Partner with finance and internal teams to maintain compliance and resolve
discrepancies
Maintain up-to-date Organizer profiles, including contact, billing, and logistics
information
Internal Collaboration
Partner closely with Account Managers and Coordinators to support account
strategy and execution
Communicate client goals and campaign needs to internal teams
Document activity and maintain accurate records in CRM and internal tools
Product & Process Improvement
Identify and recommend ways to improve internal processes and campaign execution
Provide feedback on product performance and usability
Proactively troubleshoot issues and help reduce inefficiencies across workflows
What Success Looks Like
Independently manage multiple campaigns from launch through completion
Build strong relationships with Event Organizers and ensure high satisfaction
Consistently execute campaigns with accuracy and attention to detail
Identify at least one opportunity to improve a process or workflow
Qualifications
1–2 years of experience in customer success, account management, operations,
or a similar client-facing role
Strong organizational skills with exceptional attention to detail
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Excellent written and verbal communication skills
Comfortable working cross-functionally with internal and external partners
Self-starter with a proactive, problem-solving mindset
Technical Skills
Proficiency in Google Workspace (Docs, Sheets, etc.)
Strong Excel/Google Sheets skills (e.g., VLOOKUP, SUMIF)
Experience with CRM systems and project management tools (e.g., Asana)
Nice to Have
Experience in events, partnerships, or experiential marketing
Experience working with logistics, vendors, or supply chain coordination
Familiarity with AI tools to improve efficiency
