Job Description
Job Description — Sales Engineer | Solutions Engineer | Pre-Sales Engineer | Enterprise Sales Engineer
Locations: UK&I | Nordics (Sweden/Denmark) | EMEA
Company: ScienceLogic
Team: Sales Engineering | Go-to-Market | EMEA/Nordics
Employment Type: Full-time
About the Role
ScienceLogic is looking for a customer-obsessed Sales Engineer to help drive growth across the UK and Nordics regions. In this role, you will partner closely with Account Executives, Channel partners, and internal product teams to architect, demonstrate, and validate solutions that address complex IT operations challenges—across infrastructure, cloud, applications, and modern digital services.
You’ll be the technical authority in the sales process: translating business outcomes into technical solutions, leading discovery, running demos and workshops, proving value through pilots, and shaping proposals that win. If you thrive at the intersection of technology + business + storytelling, and enjoy helping customers modernize operations with automation and observability, this role is for you.
What You’ll Do (Key Responsibilities)
Pre-Sales Leadership & Deal Support
- Partner with Account Executives to develop winning account strategies, qualify opportunities, and drive technical win plans through the full sales cycle.
- Own the technical relationship with prospects and customers—from initial discovery through solution design, evaluation, and close.
- Build trusted advisor credibility with technical and executive stakeholders (CIO/CTO, Head of Infrastructure, SRE leaders, IT Ops leadership).
Discovery & Solution Design
- Lead structured discovery sessions to uncover customer requirements, current-state tooling, operational pain points, and target outcomes.
- Translate requirements into solution architectures, including integration patterns, security considerations, and deployment models.
- Map customer needs to platform capabilities, clearly articulating value, differentiation, and measurable outcomes.
Demos, Workshops, and Technical Storytelling
- Deliver compelling product demonstrations tailored to customer use cases and personas.
- Facilitate technical workshops (remote and on-site) including whiteboarding, use-case mapping, and operational workflow design.
- Create and maintain reusable demo assets, talk tracks, and technical presentations aligned to regional and vertical needs.
Proof of Value (POV), POCs & Evaluations
- Design and execute Proof of Value engagements that validate fit, demonstrate ROI, and accelerate decisions.
- Guide customers through technical evaluations—including success criteria, data collection requirements, and validation timelines.
- Troubleshoot and remove technical blockers during POVs in collaboration with Product, Engineering, and Customer Success.
Partner & Ecosystem Collaboration
- Support strategic channel partners and GSIs with enablement, joint demos, and technical validation.
- Contribute to partner-led opportunities by ensuring consistent technical messaging, positioning, and solution quality.
Feedback Loop & Continuous Improvement
- Provide market feedback to Product Management on competitive insights, feature gaps, and customer requirements.
- Share best practices, learnings, and assets across the Sales Engineering organization to raise the bar regionally and globally.
What You Bring (Required Qualifications)
- 3–7+ years in a customer-facing technical role such as Sales Engineer, Solutions Engineer, Pre-Sales Consultant, or Technical Account Manager, ideally in enterprise software.
- Strong knowledge of modern IT operations domains such as observability, monitoring, AI/AIOps, ITSM/ITOM, infrastructure & network management, cloud operations, or automation.
- Ability to translate business problems into technical solutions and communicate effectively with both technical and non-technical stakeholders.
- Experience designing solutions that integrate with common enterprise technologies and toolchains (e.g., ITSM platforms, CMDB, cloud providers, virtualization, APIs).
- Comfort with hands-on technical work during evaluations: environment sizing assumptions, data onboarding approaches, integration planning, and technical troubleshooting.
- Strong presentation and facilitation skills—able to run executive-level storytelling and technical deep dives.
- Fluent English required; Nordic language skills (Swedish/Danish) are a plus for Sweden/Denmark coverage.
Technical Skills (You’re Likely to Have Several)
(We don’t expect everyone to check every box—bring depth in some areas and curiosity to learn the rest.)
- Observability/Monitoring Concepts: metrics, logs, traces; alerting strategies; event correlation; topology/service mapping
- Cloud & Platforms: AWS, Azure, GCP; Kubernetes; containers; Linux/Windows administration basics
- Infrastructure: virtualization (VMware), networks (routing/switching fundamentals), storage concepts
- Automation/Integration: REST APIs, JSON, webhooks; scripting basics (Python, PowerShell, Bash); CI/CD concepts
- IT Ops Processes: incident/problem/change, SLOs/SLAs, operational runbooks, CMDB practices
- Security & Enterprise Readiness: SSO/SAML, RBAC, data access controls, basic compliance awareness
Success Looks Like (First 6–12 Months)
- Build strong relationships with regional Sales and Customer Success teams; become a trusted technical advisor.
- Consistently deliver high-quality discovery, demos, and POVs that improve conversion and reduce sales cycle friction.
- Develop repeatable playbooks and assets tailored to UK and/or Nordics market needs and key verticals.
- Influence pipeline progression by proactively identifying technical risks and proposing mitigation strategies.
- Contribute to SE team excellence through knowledge sharing, mentoring, and continuous improvement.
Why ScienceLogic
At ScienceLogic, you’ll work alongside talented teams solving real operational complexity for modern enterprises. You’ll have the opportunity to:
- Market leading company – recognized by Gartner and Forrester wrt vision and AI.
- Sell and deliver value around outcomes customers care about: reliability, agility, cost efficiency, and operational scale.
- Influence how solutions are positioned and delivered in your region.
- Grow your career with access to enablement, cross-functional visibility, and challenging enterprise opportunities.
Working Model, Travel & Benefits
- Location: UK or Sweden/Denmark (remote/hybrid depending on proximity to customer and team needs).
- Travel: Typically 20–40%, varying by territory, customer demand, and partner activity.
- Competitive compensation including base + variable, plus standard benefits aligned to local market.
Equal Opportunity
ScienceLogic is committed to building an inclusive environment and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and experiences.
