Job Description

📍 Eindhoven HQ (Hybrid: 3 days in office)

This Is What You Say At Parties 👋

At Sendcloud, we make global shipping easier. Our all-in-one SaaS platform helps e-commerce businesses automate and improve their shipping, so they can grow without the usual hassle. With 25,000+ customers across Europe and a fast-growing product, design plays a big role in shaping experiences that actually make a difference.

As a Senior Product Designer, you take ownership of complex product areas from start to finish. You turn unclear problems into simple, well thought out experiences that people can rely on every day. You’ll work on the Merchant Experience within our Intelligence domain, where data, automations and agents come together to help merchants work smarter with less effort. Together with Product, Engineering and other designers, you raise the bar for quality, influence decisions across teams, and make sure the work has real impact.

What you will do in this role 🧐

In this role, you design intelligence-driven product experiences that help merchants ship smarter and with less friction. You’ll work on features where complex data, automations and agents need to feel simple, predictable and clear. The work covers your domain end to end, from shaping the problem to delivering a polished solution, and connects to the wider Sendcloud platform through close collaboration with other teams.

Design sits close to the product. You’ll work day to day with product managers and engineers to explore problems, question assumptions and turn insights into solutions that scale. Research, prototyping and data are part of your process to test ideas early and avoid unnecessary rework later.

You take ownership of the full design process. That means defining problems clearly, handling dependencies across teams and making smart trade offs along the way. You connect what you design to real outcomes and adjust when results are not where they should be.

You also work on experiences that involve data, automations and intelligent behaviour. That means thinking about clarity, predictability and edge cases from the start. You use modern tools, including AI in your own workflow, to move faster without losing quality. Beyond your own work, you help raise the bar across the team. You contribute to the design system, share feedback and help others improve. You look beyond your own scope and help keep the overall experience consistent and easy to understand.

What we’re looking for ✨

Proven experience as a Senior Product Designer within a product organisation
A strong portfolio demonstrating end-to-end ownership — from problem framing to delivery — with clear evidence of measurable experience outcomes
Experience owning complex product areas or domains
Ability to define problems clearly, challenge solution requests and translate them into effective, scalable solutions
Strong UX and UI fundamentals, including interaction design, information architecture and high-quality visual craft
Experience using research, prototyping and data to validate decisions and reduce risk before and during delivery
Strong collaboration skills, with the ability to work closely with product managers and engineers and influence decisions beyond your immediate team
Strong experience with modern design tools, such as Figma, for flows, high-fidelity design and prototyping
Solid understanding of information architecture and how to structure complex systems
Good understanding of how web products are built, including technical constraints and feasibility
Clear, thoughtful communicator who is open to feedback and comfortable taking ownership

Nice to haves 😊

Experience designing complex B2B platforms at scale
Background in e-commerce, logistics or shipping-related domains
Experience applying AI in product experiences or workflows

Why join Sendcloud? 🎉

A competitive salary matching your experience
Hybrid working model with flexibility and trust
€500 budget to set up your home office
28 vacation days on a full-time basis + an extra day off around your birthday 🎂
A 4-week paid sabbatical every 3 years 🏝️
Annual personal development budget of €2,000 to invest in your growth 🎓
Access to our in-house gym, weekly Bootcamp 🏋️
Pension plan and health insurance discount
Travel compensation and access to various employee discount programs