Job Description
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Internship Program Overview
At ServiceNow, we’re looking for students who want to learn, grow, and take a giant step early in their careers, all while making a giant impact. We offer 12-week summer internship opportunities across various business functions.
Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team-building activities. Additionally, interns will have access to online learnings and a dedicated summer coach to further grow their careers with us.
Communications Intern Overview
We have three different teams with open roles. Please see details about each team and their role below:
Employee Communications Intern
Help lead communications to drive employee engagement and increase adoption of our digital employee experience on the ServiceNow platform
Assist in supporting ongoing content governance management and best practices on our key employee channels.
Help reimagine our in-office digital signage content testing new, fresh content ideas across key areas and spaces.
Assist with cultural moments and other milestone employee experiences
Support our Now at Work channel including keeping the tips and best practices fresh, creating KBs as needed, and leading a small-scale promotion campaign with specific targeted audiences.
Create our Now Insider bi-weekly newsletter (compile and edit images, draft copy, etc.).
Support Talent Brand Employee Activation by drafting engaging social-first copy for employee stories for our Social Ambassadors platform.
Public Relations Intern
Communicate complex topics effectively and create a range of content, from press releases and blogs and social posts to executive briefing materials and creative briefs, within the enterprise technology landscape.
Expand relationships with media.
Manage complex, fast-moving and unexpected communications challenges.
Support PR strategies for driving media coverage, working closely with subject matter experts, executives, internal thought leaders and PR agency team.
Collaborate with global PR teams on driving successful launches, announcements, PR programs, and other awareness opportunities globally.
Monitor industry and market-related news and events to assess opportunities for rapid response and dedicated media outreach.
Support the partner ecosystem through announcements and campaigns.
Executive Social Intern
As a member of this team, you’ll be part of the growing executive social media function, which is focused on organizing, elevating, and executing strategic social campaigns for our senior leaders that ladder up to key company moments.
Key Responsibilities
Support coordination of executive social media campaigns, ensuring alignment with broader communications strategies and established guidelines
Learn the nuances of executive social media management, including platform best practices, current program curriculum, and via upcoming CMS training
Draft and refine foundational documents, including program exec briefs, reporting, and analytics tracking
Attend the LinkedIn Executives editorial training program and provide key takeaways to help inform our existing documentation
Monitor social media trends and competitive executive presence to inform strategy and content recommendations
Make updates to our broader comms calendar and other key resources
Gain exposure to our paid program, with the opportunity to be hands-on in ad launches
Qualifications
Currently pursuing a Bachelor’s degree in Communication Studies, Digital Communications, Digital Media Studies, Journalism, English, Public Relations or other related academic fields at an accredited college or university.
Rising junior or senior
Able to commit to a 12-week internship in summer 2026 (May-August, or June-September). In office or remote is fine.
Highly collaborative, team-oriented, detailed and organized with ability to multi-task.
Excellent communication skills, both written and verbal, with attention to detail.
Passion for storytelling and identifying trends.
Ability to engage, face-to-face (or via Zoom), with cross-functional teams.
Can-do, scrappy, creative spirit, with a desire to own projects from start to finish.
Thrive in a fast-paced and ever-changing environment.
For positions in this location, we offer a base pay of $32.70/hr, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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