Job Description
G’day!
We are ServiceRocket🚀, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.
Twenty years on and counting, we’ve got your back.
Why is ServiceRocket the place for you 🧡
- A 20+ year tech services expert of many solutions and partnerships with industry giants.
- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
- Our culture rocks! You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
- We’re recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence award.
Visit our website to learn more and become a part of our Rocketeer Nation.
At ServiceRocket, we help fast-growing software companies build ecosystems that expand their reach and help their customers get the most out of their software. We are looking for an Associate Solution Architect who is ready to kickstart their career at the intersection of technology and business strategy.
This is an early-career role designed to develop you into a strategic, trusted advisor. You’ll work alongside senior architects and account teams to translate complex customer challenges into structured solutions that drive real business outcomes.
This role is designed to develop the foundational capabilities required of a mature Solution Architect - including technical depth, structured problem solving, workshop facilitation, commercial awareness, and executive communication - while actively contributing to real customer engagements.
This is a hybrid role with a strong emphasis on in-office collaboration, ideally 4 to 5 days per week. As this is an early-career position, we believe that consistent face-to-face interaction is vital for professional development. Being on-site ensures you remain deeply integrated with the team, receive real-time mentorship, and stay aligned with our objectives—preventing the “drift” that can happen in isolation and helping you build a solid foundational network within the company.
What you’ll contribute across the solution lifecycle 💪
Market & Opportunity Development
- Support discovery conversations and technical qualification of new opportunities.
- Help articulate “value hypotheses” that align with what the customer actually needs.
- Contribute to reusable demo assets, templates, and solution patterns.
- Keep your finger on the pulse of industry trends and product knowledge.
Presales & Solution Shaping
- Assist in technical workshops, evaluations, and Proof of Concepts (POCs).
- Help craft proposals, effort estimates, and Statements of Work (SOW).
- Master the art of the “technical narrative”—tailoring the story to the customer’s specific context.
- Systematically capture requirements and technical constraints so nothing falls through the cracks.
Post-Sales & Delivery Alignment
- Ensure the solution delivered matches the vision promised during the sale.
- Contribute to long-term roadmap discussions and evolving customer architecture.
- Act as a bridge between the customer and our internal Product teams to share feedback and gaps.
- Document “lessons learned” to make our next engagement even stronger.
Continuous Partnership & Growth
- Build trusted relationships with customer stakeholders
- Identify signals of adoption friction or expansion opportunity
- Contribute to long-term customer success through technical insight and responsiveness
- Participate in knowledge sharing and reusable asset development across accounts
How This Role Evolves 🌱
The Associate Solution Architect is on a path toward becoming a strategic, trusted advisor who:
- Shapes multi-quarter customer roadmaps
- Facilitates executive alignment conversations
- Drives value-based commercial positioning
- Identifies expansion and renewal risk signals
- Develops repeatable architecture accelerators
- Contributes to cross-account pattern recognition
-The Associate role builds the technical confidence, commercial acumen, and communication mastery required to operate at this level.
What success in this role looks like ✨
Clarity & Trust: Customers feel confident in your technical guidance.
Partnership: Sales teams view you as a reliable, commercially aware partner.
Seamless Handovers: Delivery teams get clean, well-structured documentation.
Growth: You progressively require less oversight and start leading engagements.
What you bring to the table 🧑‍💻
Educational Background: Typically a Bachelor’s degree in Computer Science, IT, Math, or a related technical field (or 1-2 years of relevant experience).
Technical Chops: Proficiency in SQL, script development, and software configuration.
Developer Mindset: Familiarity with software development lifecycles, CI/CD, and the ability to handle small integration projects.
Systems Knowledge: Understanding of Operating Systems (CLI), Active Directory/IDP (Okta, etc.), and SSO/SAML.
Communication: You are a storyteller who can visualize complex ideas for any audience.
The “Quickstart” Factor: You act with urgency, thrive on deadlines, and can naturally improvise when things get tricky.
Relationship Building: You have the “soft skills” to build rapport and the “hard skills” to solve the problem.
Perks ✨🍇🚀
-Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.
-Stock options: you have the opportunity to participate in the ownership of the company.
-Health insurance: we support you and your family–your well-being matters.
-Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.
-Career pathways program: you can grow horizontally, vertically, or any way you want.
-Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
-Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.
Our Selection Process 🔎
Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.
You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you’ll meet the hiring team and the executive of the area.
Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!
Additional Information
ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
*Only shortlisted candidates will be notified*
Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country’s office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.
RECRUITING FRAUD ALERT: Your personal information and online safety are important to us. At ServiceRocket, recruiters only direct candidates to apply through our official career page at https://www.servicerocket.com/join-us.Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket, please email [email protected].
