Job Description
Do you thrive at the intersection of technology and storytelling? Are you the kind of person who can walk into a discovery conversation, connect the dots between a client’s challenges and a compelling solution, and leave them genuinely excited about what’s possible? Do you get excited about what AI is making possible and want to be the one showing clients what that future looks like on ServiceNow?
If so, Servos would love to chat with you about our Pre-Sales Solutions Architect role and how we are innovating Digital Services for the Public Sector!
Location: Wherever you are (Remote)
We Are:
- A ServiceNow Elite Partner specializing in Customer Workflows (CSM/FSM) and Creator Workflows (AppEngine)
- A virtual team throughout the United States with headquarters in Virginia
- Devoted to doing the right thing for our clients and team by leading with a human-first culture
- An experienced team of consultants who are dedicated to having fun and adding value
- Open minded and always welcoming new ideas and approaches
You Are:
- A seasoned ServiceNow practitioner with at least 5 years of hands-on platform experience across two or more core areas including CSM, PSDS, FSM, HRSD, ITSM, or App Engine, with pre-sales, solutioning, or consulting experience strongly preferred
- A skilled communicator who makes technical complexity feel simple, relevant, and exciting to any audience
- Deeply curious about AI, whether that’s Now Assist and AI Agents inside ServiceNow, or broader tools like Claude, ChatGPT, and Gemini that are changing how work gets done
- A confident presence in client-facing settings, equally comfortable leading discovery workshops and whiteboarding solution approaches on the fly
- Skilled at scoping and able to break down a business problem into a deliverable architecture, a realistic estimate, and a winning proposal
- A team builder at heart, someone who creates reusable assets and lifts the whole team rather than just closing the next deal
- Committed to honest, client-first thinking and not afraid to push back or speak up when it matters
What You’ll Do:
- Lead discovery conversations with prospective clients to uncover pain points, define desired outcomes, and shape solution approaches on the ServiceNow platform
- Build and maintain a library of tailored demos and proof-of-concepts across Servos’ core solution areas, including CSM, PSDS, ITSM, HRSD, App Engine, and more
- Prototype AI-powered solutions including agentic workflows, document intelligence, and automated service delivery that show clients what’s truly possible
- Partner with sales on deal strategy and serve as the primary technical voice through every stage of the sales cycle
- Develop estimates, project timelines, and resource plans that feed directly into proposals and statement of works
- Champion AI tools internally to accelerate how we scope, build, and deliver during the pre-sales process
- Contribute reusable content back to the team, including demo scripts, architecture diagrams, scope templates, and solution accelerators that make everyone better
- Stay plugged into the ServiceNow partner ecosystem and help position Servos’ AI capabilities as a true differentiator
What We Offer:
- A family first culture with unlimited PTO after your first year
- Health benefits with free coverage for you and competitive rates for your family
- 401k match and a variety of other benefits
- An investment in your continued growth and development with training opportunities and certifications
- The opportunity to make a difference with other ServiceNow experts who truly believe in teamwork and changing the world
