Job Description
Company Description
Shawbrook is a new type of specialist financial services company, combining the relentless focus on customer service and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complex problems that unlock opportunity for its rapidly growing customer base of over 300,000 UK consumers and businesses.
Our success would not have been possible without our Team. Our people differentiate us from the competition through their deep sector knowledge, they are the life force of our business.
Join Shawbrook because you:
- Want to help us deepen our industry sector knowledge, combining technology alongside the best banking brains.
- Want to build a bank for the future and be part of our digital transformation journey that will enable customers & businesses to thrive
- Want to continue to grow professionally. We encourage you to grow and be the best version of yourself.
- Care about sustainability? We want to be better for our people, environment and society.
- Bring passion and enjoyment to your work. You’ll work hard but you’ll have fun too.
Job Description
Role Overview
We are seeking a proactive and technically skilled Application Support / Developer to join our team. This hybrid role combines hands-on application support with ongoing development work, ensuring our systems remain stable, efficient, and continuously improved. The ideal candidate will be comfortable troubleshooting complex issues, collaborating with cross functional teams, and contributing to the enhancement of existing applications.
Key Responsibilities
Application Support
Provide 2nd/3rdline support for business critical applications.
Investigate, diagnose, and resolve incidents within agreed SLAs.
Monitor application performance and proactively identify potential issues.
Manage service requests, problem tickets, and change requests.
Liaise with vendors, internal teams, and stakeholders to ensure timely resolution.
Maintain documentation, knowledge bases, and support guides.
Development & Enhancement
Develop, maintain, and enhance existing applications using approved technologies.
Write clean, efficient, and well documented code.
Participate in code reviews and contribute to development best practices.
Assist in the design and implementation of new features and system integrations.
Support release cycles, deployments, and environment management.
Automate repetitive tasks and improve operational workflows.
Skills & Experience
Essential
Strong experience in application support or a similar technical support role.
Proficiency in at least one programming language (e.g., C#, Java, NET).
Experience with SQL and relational databases.
Understanding of APIs, web services, and integration patterns.
Familiarity with ITIL processes (Incident, Problem, Change Management).
Ability to analyse logs, debug issues, and trace application behaviour.
Excellent communication skills and a customer focused mindset.
Knowledge of CI/CD pipelines and DevOps practices.
knowledge of AI technologies
Desirable
Experience with cloud platforms (Azure, AWS, GCP).
Exposure to containerisation (Docker, Kubernetes).
Background in Agile/Scrum environments.
Scripting experience (PowerShell, Bash, Python).
Personal Attributes
Strong problem-solving ability and attention to detail.
Comfortable working under pressure and managing multiple priorities.
Collaborative team player with a willingness to learn.
Self-motivated, organised, and able to work independently.
Curious mindset with a passion for improving systems and processes.
Qualifications
working in a financial / regulated environment
Additional Information
Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:
- Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
- Free access to Headspace, a mindfulness & meditation digital health app
- Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
- EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing and health
- Cycle to work scheme
- Discounts on gym membership
- Contributory pension scheme & death in service
Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.
- Minimum of 25 days holiday per year
- Option to buy or sell holiday days through our flexi-holiday scheme
- Discounts on gym membership nationwide
- Access to discounts on a range of high street and online brands
- Community support and charitable giving
Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.
- Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
- Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
