Job Description
Patient Engagement Specialist (Remote)
š Location: Remote (U.S.)
Make a Direct Impact on Patient CareāFrom Home
Are you a certified pharmacy technician passionate about patient support, medication access, and high-quality service? As a Patient Engagement Specialist, youāll serve as a critical connection between patients, pharmacists, clinicians, and health system partnersāensuring timely medication refills, resolving pharmacy claims, and delivering compassionate support across the care continuum.
This is a remote pharmacy role ideal for professionals who thrive in a fast-paced, patient-centered environment and enjoy proactive outreach and problem-solving.
What Youāll Do
In this role, you will manage both inbound and outbound pharmacy communications while supporting medication access and adherence.
Core Responsibilities
- š Handle inbound pharmacy calls and place outbound patient refill calls
- ā Guide patients through the complete medication refill process
- š Coordinate prescription refills including data entry and pharmacy claim adjudication
- š Perform prescription status checks and resolve adjudication issues
- š¤ Serve as a liaison between patients, pharmacists, clinicians, payors, and internal teams
- š§¾ Clarify prescription orders with pharmacists and/or clinicians as needed
- āļø Identify medications requiring special handling (e.g., refrigerated or hazardous)
- š Accurately manage and update patient and prescription data across systems
- š Identify trends, resolve recurring issues, and recommend process improvements
- š Maintain strict confidentiality of sensitive patient and healthcare data
- š§ Participate in training, professional development, and quality initiatives
- ā° Maintain schedule flexibility to meet health system partner needs
(8-hour shifts, Monday through Friday between 7am and 7pm EST, weekends as needed)
Additional duties may apply as business needs evolve.
What Weāre Looking For
Licensure & Certification
- āĀ National certification (CPhT)Ā required
- ā State-registered Pharmacy Technician (obtainable with national certification)
- Willingness to obtain additional required licensure within an agreed timeframe
(continued employment contingent upon licensure compliance)
Experience & Education
š§Ŗ 1ā3 years of pharmacy technician experience preferred
- Refill management
- Pharmacy claim adjudication
- Specialty pharmacy exposure
- Clinical care team collaboration
- Remote or call-center pharmacy experience (plus)
š High school diploma or GED required
Key Skills
- Exceptional phone presence and patient communication skills
- Comfortable with outbound patient engagement
- Strong collaboration skills with clinicians, payors, and pharmacy teams
- Proficiency in Microsoft Excel and Word
- Ability to quickly learn new systems and workflows
- Excellent organization, multitasking, and attention to detail
Attributes for Success
- Empathetic, patient-focused, and service-oriented
- Reliable, accountable, and highly dependable
- Collaborative team player with a quality mindset
- Strong listener and clear communicator
- Consistently punctual with minimal unscheduled time off
Remote Work Requirements
To ensure optimal patient care and team collaboration, remote team members must have:
- š„ļø A dedicated desk setup with two company-provided monitors
- š High-speed, stable, and reliable internet connection
- š¤« A quiet, distraction-free workspace
- ā±ļø Willingness to work overtime as patient care volumes fluctuate
- š„ Ability to keep camera on for most meetings with leaders and teammates
Why This Role Matters
Youāll play a vital role in improving medication access, adherence, and patient experienceāwhile enjoying the flexibility of a remote pharmacy position. Your work directly supports patients, providers, and health system partners every day.
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