Job Description
🌟 Patient Support Supervisor (Specialty Pharmacy)
📍 Location: Remote – supporting Northeast (EST Zone)
🚀 About the Role
Shields Health Solutions is seeking a Patient Support Supervisor to lead a high-performing team within our Patient Support Center. This is an ideal opportunity for a motivated, service-oriented leader with a background in pharmacy or healthcare operations who thrives in a fast-paced, growth-focused environment.
The ideal candidate is a results-driven self-starter who is passionate about patient care, team development, and operational excellence, with proven experience managing front-line employees and driving performance.
💼 Position Summary
The Patient Support Supervisor is a key leadership role responsible for overseeing daily operations of a Patient Support team and ensuring patients receive medications efficiently, accurately, and on time.
This role partners closely with internal teams and hospital stakeholders to:
- Meet service level agreements (SLAs)
- Ensure adoption of best practices
- Drive team performance, engagement, and development
🔑 Key Responsibilities
👥 Team Leadership & Operations
- Lead, coach, and manage a team of Patient Support Associates to ensure medication adherence, prior authorization completion, and financial assistance support
- Provide ongoing performance management, training, and mentorship
- Manage staffing, scheduling, PTO, and time reporting (ADP)
- Step in to support workload during peak or short-staffed periods
🏥 Patient & Partner Coordination
- Ensure patients receive medications on time and without barriers
- Partner with hospital/clinic stakeholders through regular meetings and collaboration calls
- Maintain strong working relationships with pharmacy and clinical teams
📊 Workflow & Performance Management
- Monitor and ensure achievement of service level metrics and quality standards
- Conduct audits, oversee system workflows, and manage responsiveness to incoming requests
- Establish and optimize workflows between Patient Support, liaison teams, and clinical integration teams
🔄 Process Improvement & Support
- Identify and implement operational improvements and best practices
- Support data, analytics, contracting, and special projects
- Provide troubleshooting, guidance, and issue resolution for team members and partners
⚙️ Administrative & Coordination
- Assist with hiring, onboarding, training coordination, and system access setup
- Maintain confidentiality of sensitive patient and business data
✅ Qualifications
📜 Licensure & Experience
- Active Pharmacy Technician license/registration (state-specific)
- National certification (CPhT) required
- 3+ years pharmacy technician experience (specialty pharmacy preferred)
- Prior leadership experience (formal or informal) strongly preferred
🎓 Education
- High School Diploma or GED (required)
- Bachelor’s degree (preferred or in progress)
- Leadership/management training (preferred)
💡 Skills & Competencies
- Strong leadership, communication, and team development skills
- Ability to influence, collaborate, and drive results across teams
- Solid operational and analytical skills; ability to identify trends and improve performance
- Proficiency in Microsoft Excel and Word (data analysis, reporting)
- Experience with pharmacy/EMR systems (Willow, QS1, RX30 preferred)
- Highly organized, detail-oriented, and patient-focused
- Ability to manage multiple priorities and maintain confidentiality
🌍 Additional Requirements
- Ability to lead both remote and on-site teams
- Willingness to travel up to 20% (if outside core locations)
🎯 Why Join Shields?
- 🌱 Fast-growing leader in specialty pharmacy
- ❤️ Mission-driven, patient-first culture
- 📈 Strong career growth and leadership development opportunities
- 🤝 Collaborative and supportive environment
🔍 SEO Keywords
Patient Support Supervisor, Pharmacy Supervisor, Specialty Pharmacy, Pharmacy Technician Supervisor, Healthcare Operations, Patient Access, Prior Authorization, Medication Adherence, Care Coordination, Patient Support Center, Pharmacy Team Lead
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