Job Description
Our Journey
ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, and the first prototype was built over a weekend with the other co-founders. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We’re building The World’s Most Rewarding Way to Shop — and looking for bold, driven individuals to join us.
The Role
We are hiring an Account Manager to own and grow key client partnerships across ShopBack Ads, our fast growing retail media and advertising business in Australia.
This is a full ownership role. You will manage your own portfolio of key FMCG and Alcohol clients, take accountability for outcomes, and work commercially to drive retention, revenue growth, and long term partnerships.
ShopBack Ads is a rapidly expanding business unit focused on helping brands reach high intent shoppers at the moment of purchase. It sits at the intersection of commerce, media, and performance marketing, offering brands a powerful and measurable alternative to traditional digital advertising.
This role suits someone who is commercially curious, keen to learn, and motivated to be part of a high performing team. You will take ownership of your client book, learn quickly through hands on execution, and contribute meaningfully within a fast moving commercial environment.
ShopBack Ads operates like a startup within a startup. We move fast, test often, and expect people to take ownership. This role is ideal for someone who wants to build strong foundations, operate with autonomy, and grow their impact by owning outcomes, not supporting from the sidelines.
What You’ll Do
- Own and grow key FMCG and Alcohol client partnerships
- Operate against clear commercial revenue targets
- Retain and expand revenue across your portfolio
- Build and manage joint business plans and campaign strategies
- Plan and execute awareness, recruitment, and targeted campaigns on ShopBack
- Use performance data to inform optimisation and future planning
- Translate data into clear insights and recommendations for clients
- Act as a trusted day to day partner for your clients
- Identify and close upsell opportunities across media and activations
- Work closely with internal teams to deliver strong execution
What We’re Looking For
- 1 to 3 years experience in account management, client success, or media roles
- Proven experience owning client relationships and outcomes
- Exposure to advertising, affiliate, retail media, or performance marketing preferred
- Commercial mindset with a desire to grow revenue and partnerships
- Comfortable working with data and using insights to guide decisions
- Highly organised with strong attention to detail
- Confident communicator who can manage client conversations independently
- Thrives in fast moving environments and adapts quickly to change
- Strong sense of ownership and accountability
Perks and Benefits
- Annual leave
- Four weeks each year to work from anywhere in the world
- Weekly team lunch
- Annual wellness and travel budget
- Four ShopRest Days each year to take time out and recharge
- Annual IDP budget to invest in your growth and learning
- Insurance budget
- Flexible work setup with four days a week in the office
- Regular interstate travel and events to connect with the wider team and partners
ShopBackers’ DNA
Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.
Exclusively for ShopBackers
Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
Work-From-Anywhere benefit to enable you to thrive personally and professionally.
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
