Job Description
Our Journey
ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, and the first prototype was built over a weekend with the other co-founders. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We’re building The World’s Most Rewarding Way to Shop — and looking for bold, driven individuals to join us.
The Role
We’re looking for a Senior Traffic Manager to be the operational heartbeat of our Creative team at ShopBack. This role is pivotal in orchestrating people, timelines, and processes to ensure timely, high-quality creative delivery across campaigns, markets, and business lines.
You’ll be the team’s air traffic controller — mapping workload, removing bottlenecks, and connecting the right talent to the right projects at the right time. In a fast-paced, cross-functional environment, you’ll champion clarity, structure, and workflow excellence that empowers creatives to do their best work.
Your Adventure Ahead
As Traffic Manager, your day-to-day will span:
1. Workflow & Project Management
- Oversee the entire creative production process from intake to delivery
- Allocate tasks and assign team members based on scope, priority, and skills
- Monitor ongoing projects using tools like Jira, Asana, Trello, Monday.com, or Wrike
- Troubleshoot conflicts, delays, or resource gaps
2. Resource & Capacity Planning
- Forecast upcoming workload and headcount needs
- Balance team bandwidth and work with on prioritisation when needed
- Ensure fair workload distribution
3. Process Optimization
- Audit and improve internal creative workflows
- Identify bottlenecks and refine tools/processes for efficiency
- Align with stakeholders from Marketing, Product, CRM, and more
4. Stakeholder Communication
- Act as the point of contact for brief, timeline, and resource updates
- Set and manage expectations across teams
- Host regular syncs, maintain dashboards, and update stakeholders on progress
5. Reporting & Insights
- Track project performance metrics (e.g. turnaround times, team utilization)
- Use insights to optimize operations and support team growth planning
Essentials to Succeed
- 5–8 years in Traffic Management, Creative Ops, or Project Management
- Proven experience in a creative, digital, or tech-driven environment
- Deep understanding of creative workflows across digital, print, video, and product
- Familiarity with tools like Jira, Asana, Trello, Monday.com, or Wrike
- Experience managing large resource pools or multi-market creative teams
- Exceptionally organized, calm under pressure, and solutions-focused
- Skilled communicator with the ability to mediate across departments
- Comfortable taking calculated risks and influencing outcomes
- Understands creative team dynamics and champions team wellbeing
- Bonus: Experience with design tools (Figma, Adobe CC) or Agile methodology
- Demonstrated use of AI tools (e.g. ChatGPT) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.
ShopBackers’ DNA
Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.
Exclusively for ShopBackers
Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
Work-From-Anywhere benefit to enable you to thrive personally and professionally.
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!
We are committed to protecting your data and ensuring fairness in our recruitment process. We may use automated tools, including AI, to help our team screen applications, match candidates to roles, generate interview notes, and review assessments. These tools assist our recruiters and interviewers and they do not make final hiring decisions. If an assessment is part of your process, we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully, securely, and transparently in line with applicable data-protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting [email protected].
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
