Job Description
About Us
At Sleep Doctor, we’re helping millions wake up rested and ready. As the most trusted name in sleep health, we make better sleep possible with proven support, clear answers, and hands-on care that fits real life. Across our brands—SleepDoctor.com, SleepFoundation.org, and SleepApnea.org—we combine clinical expertise with consumer-first experiences to help people understand their sleep, tackle real challenges, and wake up to healthier, more energized lives. If you’re passionate about making better sleep possible—and want to help reshape the future of sleep care—we’d love to meet you.
About the Role
We are hiring a UX Designer to work cross-functionally with Product, Engineering, Clinical Care, Operations, and Marketing to design best-in-class digital experiences for Sleep Doctor patients. You will design end-to-end patient journeys that span education, decision-making, intake, diagnostics, insurance flows, therapy onboarding, and ongoing support. You will operate in a regulated, high-stakes environment where clarity, trust, and ease matter.
This is a temporary part-time employee role with a 2-3 month assignment, with the potential to become an FTE.
What You’ll Do
- Contribute to the design of end-to-end patient journeys across cash-pay and insurance experiences, from first touch through treatment and retention
- Support service discovery efforts by leading research across digital, clinical, and operational touchpoints to understand patient needs and constraints
- Partner with Product Managers during discovery and care delivery to help define problems, explore solutions, and translate insights into clear design outcomes
- Collaborate with Engineering to ensure designs are feasible, scalable, and considerate of technical constraints
- Work closely with Clinical, Ecommerce, Marketing, and Customer Support teams to learn real patient workflows, edge cases, and handoffs
- Assist in creating journey maps and service blueprints to visualize patient experiences, workflows, and dependencies across teams and systems
- Help identify friction points and breakdowns between frontstage patient experiences and backstage processes, and contribute design ideas to address them
- Lead UX design for complex healthcare flows including intake, eligibility, insurance verification, education, and post-diagnosis experiences
- Create wireframes, user flows, prototypes, and high-fidelity designs that clearly communicate intent and interaction behavior
- Participate in qualitative research, usability testing, and data review to validate concepts and inform iteration
- Apply and contribute to the design system to ensure consistency, accessibility, and efficiency across experiences
- Advocate for clarity, accessibility, and patient trust, especially in moments involving health information, cost, and next steps
What We Are Looking For
- 5+ years of UX or Product Design experience, ideally in healthcare, fintech, insurance, or other regulated environments
- Strong systems thinker who can design across multi-step, cross-channel journeys
- Comfortable working in ambiguity and partnering with Product to shape the problem, not just the solution
- Experience collaborating deeply with Engineering and non-design stakeholders
- Strong experience in interaction design, information architecture, and usability
- Expertise in Figma and prototyping
- A strong portfolio of work that showcases problem-solving capabilities, specifically featuring end-to-end user flows
- Ability to balance user needs, business goals, and operational constraints
- Clear communicator who can explain design decisions backed with data, user insight, and business context, and adapt based on feedback
- Bonus if you have experience designing for insurance, payments, or clinical workflows
Who We Are
- We play an important role in the health & wellness decisions of our audiences, and it’s a responsibility we don’t take lightly. We invest thoughtfully to provide the most expert-driven, audience-first experience
- We embody rapid, sustainable growth. Run into a challenge or a new opportunity? Everyone on the team rolls up their sleeves and digs in.
- We’re going to push you to ask big questions and find bold answers. Everyone has a seat at the table, regardless of their title or job description
- In Seattle, our positions adopt a hybrid model, recognizing the importance of in-person collaboration and remote work. Our newly renovated-office remains open five days a week to those who thrive in a traditional office-environment
- We love a good celebration! We enjoy what we do because of who we do it with, and take time to celebrate every win – whether ours or a teammate’s
Compensation Range
$65-85/hr. Note that final compensation is subject to the candidate’s specific qualifications and location, as well as the needs of the company.
Sleep Doctor is committed to bringing together individuals from diverse backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive and be their authentic self, feel a sense of community, and do great work together. We are proud to be an equal opportunity employer open to all qualified applicants
