Job Description
Overview
Smartling is an AI-native translation platform that’s redefining how the world’s biggest brands go global — ranked #3 on Fast Company’s Most Innovative Companies list. We’re growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we’ve spent years building it into the core of our platform — and we’re just getting started.
We’re looking for a Localization Project Manager based in the US Central or Mountain time zones to join our Managed Services team. In this role, you’ll own the end-to-end localization lifecycle for a portfolio of enterprise clients, serving as both their operational point of contact and a key contributor to how our team delivers value. This is a role for someone who brings real localization experience, thrives in a fast-paced, remote-first environment, and is energized by the challenge of balancing operational precision with strong client relationships.
You Will
- Serve as the operational point of contact for assigned clients, building trusted relationships and managing expectations around timelines and scope - liaising with internal teams to address quality and other cross-functional needs
- Design and optimize localization workflows within Smartling’s platform and client-preferred project management and content management tools, overseeing the end-to-end job lifecycle and tailoring configurations to each client’s unique requirements
- Solve problems both independently and collaboratively, bringing a solutions-first mindset to client challenges and internal roadblocks
- Drive continuous process improvements - documenting best practices, identifying automation opportunities, and championing changes that increase efficiency across the team
You Have
- 2+ years of experience in localization or translation project management, ideally within a managed services or agency environment
- Solid understanding of localization file formats, content types, and CAT/TMS tooling
- Strong client management skills: comfortable leading calls, navigating difficult conversations, and representing the team externally
- Proficiency with project management and reporting tools (e.g., Jira, Asana, Google Sheets, Looker, or equivalent)
- Experience coordinating with cross-functional teams across engineering, QA, and vendor management
- Excellent organizational and time management skills, with sharp attention to detail and the ability to manage competing priorities across time zones
- Strong written and verbal communication skills
- A home office setup conducive for working remotely, and the ability to work effectively as a remote team member*
Preferred but not required
- Hands-on experience with Smartling or a comparable TMS platform
- Experience in a SaaS or platform-based localization environment
- Fluency or working proficiency in a second language
- Interest in language, technology, or global content strategy
You Are
- Adaptable. Quick to learn new tools and comfortable in a fast-paced, remote-first environment
- Problem Solver. Manages competing priorities and turns ambiguous client needs into clear, executable plans
- Detail-oriented. Keeps the behind-the-scenes work organized, accurate, and on track
- Customer Focus. Proactive with clients’ needs and communicates with clarity across teams and time zones
- Accountable. Delivers organized, accurate work consistently — from behind-the-scenes coordination to client-facing communication
You Will Enjoy
- Freedom 🏡 - we are remote first
- Growth - an opportunity to learn and advance your career
- Wealth 💰 - we offer a competitive salary and 401(k) + company match
- Wellness - health insurance; free medical plan for you and your family
- Balance - flexible PTO + 11 holidays; generous parental leave
- Culture 🤝- an energetic, value-driven, and fun culture and team spirit
- Bonus - employee referral program and Apple equipment
We are considering candidates based in the Mountain and Central time zones only at this time.
Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.
We use E-verify platform for the work authorization verifications.
*To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction and clutter-free) background.
The US national total pay range for this role is $60,000-$70,000. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed.
