Smile.io

We offer loyalty programs and rewards software for e-commerce businesses, primarily Shopify brands. We help them turn one-time buyers into repeat customers and brand advocates, fostering sustainable growth. Over 100,000 brands use our platform.

Our platform includes several features for customer loyalty. These include a personalized Loyalty Hub for customers to track points, claim rewards, and explore their loyalty status. We offer Embedded Blocks to integrate loyalty programs directly into product pages and Checkout Extensions for adding loyalty at checkout. For data analysis, we provide Performance Benchmarks. Our platform integrates with Shopify POS for seamless omni-channel loyalty, supporting both online and in-store shopping. A Promotions Engine lets brands offer time-bound bonus points and multipliers to drive sales. We are Shopify Plus Certified and specialize in loyalty, points, rewards, referrals, VIP tiers, and customer retention.

Our mission is to help every commerce business achieve sustainable growth. We aim to create the most sustainably growing businesses in the world.

For customer interactions, we prioritize professional and upstanding support, and we expect the same in return. Internally, we value collaboration, independent shipping, empathy, and precision, especially in customer-facing and technical roles.

We have 51-200 employees. We are a remote-first, globally distributed company.

We foster an inclusive and equal opportunity workplace, valuing diverse backgrounds and ideas. Our employees collaborate across teams like Product, Sales, Engineering, and Success, and are empowered to work independently. A customer-centric mindset is key to our culture, especially for merchant support and experience roles.

Our benefits include a remote-first work arrangement, with occasional travel for major conferences and regional events. We offer equity and performance-based bonuses (CAD) tied to lead generation and conversion.

We are an inclusive, equal opportunity workplace that values diverse backgrounds and ideas. We provide accommodations upon request for candidates during the selection process.