Job Description
Description
COMMUNITY MANAGER
ARE YOU INTERESTED IN LEARNING A NEW INDUSTRY AND SKILL SET? (No previous industry experience required)
We are looking for positive and motivated professionals who would like to make a complete career change into property and HOA community management. We do not require prior HOA experience as we have our own education company that will provide you with an industry-leading education foundation. The initial understanding of our industry will take you one year to learn the complexity, and you will be an industry expert in two to three years. You will also have mentors assigned to provide real-life support to advance your skill set. The education in property management will serve you well in future roles in our company or in your external career progression.
Typical background could be from retail, restaurants, hospitality, administrative roles, department managers, office management, operations, and many more. Candidates typically have at least 10 years of professional experience in roles where pro-active effort and decisions are required.
In this role, you will learn customer services, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, vendor management, and much more. Please think of it as a solid foundation for general business matters and administration.
We believe a vibrant culture is based on trust. We are looking for positive and motivated people that can help us reimagine a vibrant work environment, focused on support, career development, fun, autonomy, and strong human connections among colleagues.
We do not hire employees… We hire work family.
While the role is partially remote, we do believe in being social with each other. Learning is also best achieved in person. During the initial first year of training, you should expect to spend a significant amount of time in the office, shadowing others, attending board meetings, taking online courses learning, and understanding our industry and your role. This will set you up for success and ensure long-term success. After this training phase, we can work with you remotely, and the Division President will determine how much time in the office and how much remote from home.
WHAT IS A COMMUNITY ASSOCIATION MANAGER?
Put simply, the community association manager position is the face of our organization! It is a very multi-faceted position, where you wear many hats. In a nutshell, you are a liaison between the HOA’s board of directors, homeowners, and vendors. You will be required to have an ultimate level of ownership in completing all tasks and projects, be a customer service champion, manage vendor relationships, and operate your portfolio of communities – all while having a positive attitude.
WHAT ARE THE DAY-TO-DAY RESPONSIBILITIES OF A COMMUNITY ASSOCIATION MANAGER?
Although we like to say no day is the same, there are many things you will be responsible for on a regular basis as a Community Association Manager:
Passionately live our Same Day Response Policy.
Engage with board members and homeowners in your community.
Manage daily, weekly, and monthly tasks for a portfolio of associations.
Plan for and facilitate association board meetings and annual meetings.
Vendor relations, including the bidding and project management process.
Consult with other departments in support of your communities.
Risk Management, Insurance, and Litigation Support.
Prepare budgets and manage the finances of the associations.
Must be available for occasional after hour emergencies
Plus, additional tasks, as necessary.
Requirements
WHAT DOES IT TAKE TO BE A GREAT COMMUNITY ASSOCIATION MANAGER?
We know you don’t just want a job – you need a career you know you will be great at! Additionally, your goals need to match our culture a fit with our team. You must have a customer-centric positive attitude, take extreme ownership of tasks, be a team-player, coachable, highly organized, accountable, and a fantastic multi-tasker.
WHAT SKILLS DO I NEED TO BE A COMMUNITY ASSOCIATION MANAGER?
We will teach you the ins and outs of running successful HOAs, but there are a few things we wish for you to already have.
High School diploma required
At least 10 years of professional work or related experience
Ability to attend or run evening meetings (usually 30-40 per year) (2 to 4 per month)
High-level organizational skills in fast paced environment
Experience and knowledge of Office software (Word, Excel, PowerPoint, etc.)
Ability to catch on to other business computer systems
Strong customer-friendly and informative communication skills
Some experience and knowledge of financial statements and budgets
Comfortable with public speaking in small and large meetings
Great conflict management skills in sometimes stressful situations
Experience with gathering bids for large projects and management of those projects.
WHAT IS THE TRAINING LIKE?
Qualified candidates with the right experience, skills, and matching culture fit will be offered an amazing, interactive training program featuring:
You will be assigned a Mentor to help be your on-the-job guide.
You will be part of a tribe of 4 to 6 Oddballs with varying levels of experience from which to learn!
You will complete a unique in-house, web-based learning academy.
You will be apprised of changes in the laws and other seasonal topics throughout the year.
WHO IS SPECTRUM ASSOCIATION MANGEMENT?
We are a dynamic and exciting team of great people with a mission to continuously provide excellent service to the communities we work with. In business since 2001, we manage hundreds of homeowner’s associations in Texas and Arizona. Our highly engaged culture drives who we are. We have been honored with the Best Places to Work award for 18 years running, showing we truly value our employees first! Our team enjoys an empowering work schedule, full benefits offering, generous PTO, a voice to make change, and opportunities to create good in your community.
What does it look like to be an employee at Spectrum Association Management?
-99% of employees believe in the company leadership and future success of the organization.
-96% of employees are proud to work here and love their coworkers!
Spectrum Association Management Highlighted Benefits
We offer a comprehensive benefit plan that is more than just a paycheck.
Recognized as Best Places to Work 18 years in a row!
Fastest Growing Company - Fast Track 50 in 2020.
San Antonio-based homeowners’ association management company.
Privately owned with over 20 years in business and during this time we have never laid anyone off.
Work / Life balance.
5 weeks of PTO to allow for rest, travel, family, and your hobbies.
Eleven paid holidays
Forty paid hours per year for community service activities.
Internal Learning and Development Management System.
Full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
Free medical clinic in-house (in San Antonio office – virtual appointments for other offices).
Well-structured career track plan with a 6-month review
Phone allowance and mileage reimbursement
Salary: $57,500/year
Office location: 1850 E. Northrop Blvd. Chandler, AZ. 85286
