Job Description
This is a full time position, based at our head office in Richmond.
This role will require a mix of office and home based work 3:2.
The role will involve:
Providing world class customer service, supporting our customers by phone, email, social media, chat and video calls
Composing word-perfect emails, tweets and other social media messages
Acting as a brand ambassador for SPOKE
Troubleshooting issues, and finding smart and practical solutions to any customer queries
Becoming an expert on our customer and our products, and sharing this knowledge with the rest of the business
Previous customer service experience (in any capacity)
Word perfect english
Outstanding attention to detail
Excellent communication skills
Energetic and positive character
A quick learner with a “can do” attitude and a willingness to roll up your sleeves
An interest in eCommerce and menswear
And you get bonus points if:
You have experience with Dixa and Shopify
You’re not just looking for a boring 9-5! (there will be some weekend work too)
You know your way around an Excel (or Google) sheet
You have prior start-up experience
A competitive salary
25 days of holiday - and 1 additional for each year of service
Vitality health insurance
A shiny MacBook
A fun and varied social calendar
3&2 working week - work from home (or anywhere else) 2 days per week
Perhaps the most generous ‘trouser allowance’ anywhere in the world*
*unproven, but likely
