Job description
Company Description
About Us:
A fantastic opportunity to join an iconic brand and join a small, close-knit team to support with our learning & development initiatives! There are multiple benefits to joining us at Starbucks Australia as we work through our huge growth plan; we currently have 92 stores and are aiming for a store network of more than 100 stores this year!
We operate on a hybrid working model with a mix of working from home and working from our brand-new office located in Collingwood on Wellington Street. You will be given a laptop and phone to do your best work plus a multitude of additional perks:
- Free coffee - our very own Starbucks café on-site!
- 30% off food, drinks and merch in-store
- Paid parental leave for primary carers and a 10% salary increase when you return to work for the first year back
- State-of-the-art end of trip facilities with all amenities included showers, towels, soaps, hairdryers & straighteners, ironing board!
Job Description
About the Role:
Reporting to the Learning & Development Manager, you’ll take the lead on our learning content and oversee reporting within our Learning Management System (Attensi). You’ll also coordinate our learning and development programs and support the rollout of training initiatives across both our store network and support centre.
We’re a small, fast‑growing team, so this role is perfect for someone who brings fresh ideas, enjoys working independently, and likes being hands‑on in building and improving processes.
Key Responsibilities:
Coordination:
- Own the reporting and administration of all learning content on our new Learning Management System (LMS) ensuring key deliverables are met
- Maintain, review and update training materials including localisation of content as required.
- Manage all training enrolments, and completion records to ensure current reporting is maintained
- Coordination of training and onboarding including scheduling, learning activities, managing learning-related communications, coordinating required resources, and other activities as required.
Collaboration:
- Collaborate with the L&D Manager in the planning and implementation of required projects and business initiatives.
- Work collaboratively with the L&D Manager and other key stakeholders in the business in managing and delivering multiple projects in a timely fashion.
Program Administration:
- Support the delivery of new learning content/program initiatives across the LMS
- Manage calendars, communications, and documentation for L&D initiatives
- Support the rollout of new programs and learning campaigns
- Maintain training reporting and compliance documentation (food safety supervisor certificate, first aid enrolments)
Stakeholder Engagement:
- Provide support for store partners including responding and resolving issues regarding all aspects of learning & development in a timely manner
- Provide guidance on training requirements for stakeholders (district managers, store managers)
- Gather feedback to improve learning offering
Continuous Improvement:
- Support pilots, testing, and implementation of new learning initiatives alongside other business functions
- Contribute ideas to enhance learning engagement and effectiveness
Qualifications
About you:
- Prior experience with an LMS administration
- Previous experience in training coordination
- Intermediate MS office skills
- Excellent stakeholder and relationship management, effective collaboration and internal consultancy and advisory experience
- Keen eye for detail, and ability to interpret data to generate insights
- A proactive attitude & alignment with our mission & values
Additional Information
Beyond the brew:
Environment: Starbucks is well on its way towards our multi-decade aspiration of becoming a resource positive company – by storing more carbon than we emit, eliminating waste, and replenishing more freshwater than we use.
Ethical Sourcing: Our Long-term success is linked to the success of the thousands of farmers who grow our coffee. So if we can help a farmer grow better beans, we will. Any farmer, anywhere. To that end, we have farmer support centres on four continents where our agronomists test soils, examine samples and provide advice, free, to any coffee farmer who asks. We work to get farmers a fair price and to make sure everyone in the community can benefit from the coffee industry. It leads to better livelihoods for farmers, and a better cup of coffee for all of us.
How to apply
If this sounds just like you and you’re interested in joining Starbucks Australia, apply now.
