Job Description
Location: London
Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home.
Reporting to: Chief of Staff to the COO
Closing date: Monday 23rd March, 12pm
About Starling
At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.
Our five core values – Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness – are at the heart of everything we do, guiding our strategy and shaping our culture. We’re a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.
Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home.
The Opportunity:
This is a unique opportunity for a versatile and experienced Senior Business Analyst to join a growing Enterprise Change team at the heart of Starling. Rather than being stuck in one department, you’ll be our “internal consultant,” jumping into the bank’s strategic and high-impact projects as they happen. Beyond delivering project value you’ll be helping us shape and build our Business Analysis capability helping us define “what good looks like” as we scale.
Key Responsibilities:
- Partner with teams across the bank to figure out what they really need, then translate those needs into clear, actionable requirements.
- Lead workshops and interviews with stakeholders at all levels to gather and refine requirements.
- Turn complex ideas into simple, high-quality process maps, user stories, and documents that everyone can follow.
- Dive into the data to find the insights we need to make smart, informed decisions.
- Ensure all risk and regulatory considerations are baked into the solution from day one.
- Act as the link between our technical and non-technical teams to make sure the solutions we build actually solve the problem.
- Use a “systems thinking” mindset to understand how a small change in one place might ripple across the whole bank.
- Develop genuine, trusted relationships with stakeholders at every level of the business.
- Help us build our internal Business Analysis toolkit by sharing best practices and helping the team grow.
- Stay flexible and support project management whenever it’s needed to get the best results for our customers.
Behaviours & Competencies:
- You thrive on variety and stay calm when things get blurry.
- You’re self-motivated, take full ownership of your work, and are always looking for the next way to add value.
- You’re just as happy defining a long-term strategy as you are rolling up your sleeves to fix a messy spreadsheet or help a teammate get a project over the line.
- You build genuine partnerships and know how to tell a story that brings people along with you.
- You’re excited to be part of a growing team where you can help us design our Business Analysis toolkit.
Skills & Experience:
- You have solid experience as a Business Analyst, and if you’ve navigated the fast-moving world of Financial Services, even better.
- You’re an expert at gathering technical requirements and translating them into clear “classic” or “journey” formats. You know how to map out a new function from a blank page.
- You can visualise exactly how things work today (as-is) and how they should work tomorrow (to-be), whether those processes are automated by code or handled by people.
- You have a sharp eye for the small stuff and aren’t fazed by tight deadlines. You’re a natural partner to Project Managers, keeping things on track when the pressure is on.
- You don’t just look at numbers; you interrogate them to find the “why” and help us make the right strategic moves.
- We’re a growing team, so you’re happy to stretch beyond the BA label. If a project needs a bit of Project Management magic to get over the line, you’re ready to step in.
Why Join Starling?
Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you’ll have the freedom to accomplish your goals in innovative ways.
Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on “doing the right thing.”
Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one.
A Bank That Cares: We’re a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core.
Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including:
- Company-enhanced salary sacrifice pension scheme (7% employer contribution)
- Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton.
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day’s holiday for your birthday
- Life Insurance at 4x your salary.
- 16 hours of paid volunteering time a year.
- Ability to buy or sell annual leave.
- Generous family-friendly policies.
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- Incentivised refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality
Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
