Job Description
About Statusphere
Statusphere is an influencer-marketing technology platform built for enterprise brands to make human-generated content scalable, measurable and brand-safe across social, retail and paid media channels. The platform uses AI to automate and orchestrate large-scale creator programs—from sourcing and vetting influencers, to fulfillment, compliance, tracking and rights management. Brands including Express, Parlux, Kendo Brands, and LG H&H use Statusphere to drive social SEO, improve product discoverability and generate measurable sales impact online and in-store. For more information, visit www.joinstatus.com.
About the Role:
Do you love keeping up with the latest viral trends, consumer product drops, and the fast-moving world of influencer marketing? Are you excited to be part of a company building cutting-edge technology that makes digital marketing more efficient, impactful, and authentic for both brands & consumers? If so, you might be the perfect fit for our Customer Success team!
At Statusphere, we help top consumer brands scale micro-influencer marketing - without the usual headaches of manual outreach, contracting, payments, or shipping (yep, we even have our own fulfillment tech).
As a Customer Success Manager, you’ll join a high-performing team & be a strategic partner to our brand clients, helping them unlock the full potential of our platform. You’ll drive platform adoption, provide insights, and transform micro-influencer marketing into a repeatable, scalable growth channel - ultimately strengthening & expanding your client relationships along the way.
What You’ll Do:
- Build and maintain strong customer relationships, understanding their business needs and guiding them to success with Statusphere.
- Act as the primary point of contact from onboarding to renewal, driving product adoption and uncovering upsell opportunities.
- Provide strategic guidance to ensure customers maximize the platform’s value and achieve their marketing goals.
- Identify customer challenges and proactively develop solutions, collaborating with Sales, Product, and Marketing teams.
- Manage renewals, expansions, and accurate forecasting for all assigned accounts.
- Help shape the product roadmap by gathering and sharing customer requests/insights.
- Develop scalable best practices, educational materials, and training resources to enhance client retention & success.
- Lead consultations and one-on-one demos to educate customers on platform features.
- Stay ahead of influencer marketing trends and position yourself as a subject matter expert for customers.
- Drive customer value by monitoring growth indicators, mitigating risks, and fostering long-term loyalty.
- Contribute to building scalable processes and frameworks that support Customer Success and platform growth.
- Leverage strong project management skills to ensure seamless campaign execution.
- Achieve deep expertise in Statusphere’s offerings and be the go-to resource for micro-influencer marketing insights for clients.
What We’re Looking For:
- 3-5+ years of experience in B2B SaaS customer success, account management, or consulting, working with mid-market or large consumer brands.
- 3+ years of experience in influencer marketing, social media marketing, or digital advertising.
- A strategic, data-driven mindset with a proven track record of driving customer adoption, retention, and expansion revenue.
- Strong business acumen and the ability to understand customer needs, industry trends, and marketing strategies.
- Excellent communication and presentation skills, with the ability to establish credibility with executives.
- Ability to travel
- AI-fluent: you already use AI in your daily workflow for tasks like reporting, automation, presentations, or client communication.
- A proactive problem-solver who identifies challenges and develops solutions to drive customer success.
- Experience forecasting renewals and expansions while managing a book of business at scale.
- Highly organized with the ability to manage multiple clients and priorities in a fast-paced startup environment.
- Collaborative, self-motivated, coachable, and resilient - always striving for excellence and thrives in a dynamic, evolving environment.
- Passion for innovation and a deep interest in influencer marketing, social commerce, and consumer trends.
Keys to Success in this Role:
- A strategic thinker who takes ownership of every client’s success
- A natural relationship builder who uncovers challenges and opportunities
- A growth-minded advisor who identifies and recommends solutions that drive measurable expansion revenue and long-term client growth
- A proactive problem solver who challenges the status quo to drive better results
- A team player who contributes to the evolution of Statusphere’s customer success strategies
- An AI-fluent operator who uses modern tools (ChatGPT, Claude, Perplexity, etc.) to work smarter — from reporting and insights to presentations, automation, and client communication
What You’ll Get:
- Competitive base + bonus compensation structure
- 1Medical, Dental, and Vision insurance benefits
- Unlimited PTO + paid holidays
- 4% 401(k) match
- Work from anywhere – fully remote flexibility
- Paid parental leave
- Employee stock options
- Opportunities for growth & leadership in a fast-growing company
