Job Description
About Stitch Fix, Inc.
Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client’s individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco.
About the Team
The CRM team at Stitch Fix is responsible for strengthening the relationship with our clients, maximizing their value, and retaining them as active clients for as long as possible. At its core, Stitch Fix is a personalization service, and the CRM team leverages data and insights to bring that same level of personalization to our marketing. Our ultimate goal is to deliver the right message to the right customer at the right time.
About the Role
Stitch Fix is looking for a motivated CRM Associate to lead and optimize key components of our client-focused CRM program. In this role, you will move beyond foundational execution to take ownership of end-to-end campaign workflows across multiple channels. You will work closely with Developers and Creative teams to ensure our messaging is both personalized and impactful. This is an ideal role for someone who has mastered the basics of CRM and is ready to take on more independent responsibility, identifying efficiencies and contributing to the strategic evolution of our lifecycle programs.
You’re excited about this opportunity because you will…
- Lead and execute CRM campaigns across Email, Push, and SMS, ensuring all communications are launched accurately and on schedule.
- Own the maintenance and optimization of existing Lifecycle and Transactional workflows, identifying areas to improve customer engagement.
- Lead the QA process for your owned channels, maintaining high standards for technical accuracy and brand consistency.
- Analyze performance data to produce weekly and monthly reports, translating metrics into actionable insights for the broader team.
- Collaborate with Creative and Product teams to coordinate the production of assets that align with our content strategy.
- Contribute to strategic ideation for Batch and Lifecycle campaigns, bringing fresh ideas to enhance the customer experience.
We’re excited about you because…
- You have 1–3 years of experience in CRM or digital marketing, ideally within an e-commerce focused Lifecycle, Batch and Transactional programs.
- You are a detail-oriented operator who can manage complex schedules without losing sight of the big picture customer experience.
- You are a developing strategist with a curiosity for data and the ability to explain the why behind campaign performance.
- You are proactive and scrappy, comfortable taking initiative to solve problems and improve internal processes.
- You have strong communication skills, allowing you to partner effectively with Engineering, Creative, and Data Science stakeholders.
- You are passionate about personalization and stay informed on trends in fashion and marketing technology.
Why you’ll love working at Stitch Fix…
- We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
- We cultivate a community of diverse perspectives — all voices are heard and valued.
- We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail.
- We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
- We boldly create the future while keeping equity and sustainability at the center of all that we do.
- We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
- We offer comprehensive compensation packages and inclusive health and wellness benefits.
Compensation and Benefits
This role will receive a competitive salary and benefits. The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, location, and performance. In addition, the position is eligible for medical, dental, vision, and other benefits. Applicants should apply via our internal or external careers site.
Salary Range
$56,600—$94,500 USD
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Please review Stitch Fix’s US Applicant Privacy Policy and Notice at Collection here: https://stitchfix.com/careers/workforce-applicant-privacy-policy
Recruiting Fraud Alert:
To all candidates: your personal information and online safety are top of mind for us. At Stitch Fix, recruiters only direct candidates to apply through our official career pages at https://www.stitchfix.com/careers/jobs or https://web.fountain.com/c/stitch-fix.
Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from Stitch Fix, please email [email protected].
You can read more about Recruiting Scam Awareness on our FAQ page here: https://support.stitchfix.com/hc/en-us/articles/1500007169402-Recruiting-Scam-Awareness
