Job description
Who we are
- 8+ years of experience in strategy and operations, consulting, and/or program management
- Experience working in highly cross-functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment
- Strong program management skills with experience managing end-to-end execution of projects/programs that have transformed their company’s operations and delivered quantifiable business impact
- Robust critical thinking and analytical skills, with the ability to derive strategic insights from data
- Excellent written and verbal communication skills, with the the ability to articulate complex topics in an easy-to-consume way to leaders and peers across different teams, such as product, engineering, and sales
- Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal
- Experience with tools for tracking and reporting progress such as dashboards, project trackers, or internal documentation platforms
- An interest in digging into the details of products and processes to improve the experience of our users and internal teams alike
- An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity
Preferred qualifications
- Experience working in customer-facing roles (e.g. customer support, sales, partnerships, consulting, professional services, etc.)
- Experience in fintech, financial services, payments, or regulated technology environments
- Experience digging in to understand how new-to-you technical products work, and understanding customer and agent pain points
- Familiarity with SQL and data analysis platforms such as Looker, Power BI, or Tableau
