Job Description
Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry’s largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com.
About Syndigo
At Syndigo, we enable brands, manufacturers, distributors, and retailers to deliver better digital commerce and data experiences. We are the trusted source of accurate, enriched product content and data - helping customers manage complex product information, improve compliance readiness, and power confident buying decisions across channels.
We value passion, ownership, and curiosity. The energy you bring will directly shape your success and the success of our customers.
Job Summary
The Implementation Project Manager owns the end-to-end implementation of Syndigo’s healthcare and medical device connections, from kickoff through go live. This person acts as the primary point of contact for healthcare clients during implementation, triaging issues, routing them to the right internal teams, and project managing the resolution. The role blends project management (scope, time, cost, quality, risk) with the regulatory context needed to support healthcare specific workflows like FDA GUDID, EUDAMED, and other UDI registration programs.
This person manages the complete project life cycle for healthcare implementations, coordinating across Product, Support, Services, and Engineering to deliver a successful launch, then hands off the account to the appropriate ongoing support team once the client is live and stable.
HOW WE’LL BE WINNING TOGETHER DAY TO DAY
Implementation and Project Management
Manages the complete project life cycle for healthcare and medical device implementations, including discovery, analysis, estimation, development, quality control, and delivery, in conjunction with product and technical teams
Leads requirements gathering sessions with client business, IT, Regulatory Affairs, and Quality stakeholders to define and document business needs
Creates detailed specifications and solution designs, documenting current and future process flows and use cases in partnership with data engineering and development teams
Manages program scope according to client constraints and regulatory requirements
Develops and maintains project plans, including analysis, planning, tracking, reporting, and evaluating milestones and deliverables
Issue Triage During Implementation
Triages incoming issues, determines root cause, and routes them to the appropriate internal team (Product, Support, Services, Engineering) for resolution during implementation
Provides technical support to onsite users regarding workflows, feed failures, and related troubleshooting through go-live
Tracks issues through to resolution, keeping clients and internal stakeholders informed of status during implementation
Documents open items and known issues clearly as part of the handoff package to the ongoing support team
Healthcare and Regulatory Context
Supports customers implementing regulated product data and medical device information across global and regional requirements
Understands and communicates client needs related to regulatory bodies and systems such as EUDAMED, FDA GUDID, other Unique Device Identifier (UDI) data requirements, and adjacent healthcare data standards
Partners with Product and Services teams to translate client regulatory workflows into business requirements, pilots, and process improvements during implementation
Stays current on healthcare regulatory trends relevant to clients and helps internal teams understand their impact
Relationship Management and Communication
Owns client and program team communication throughout the project, coordinating meetings, updates, and historical records of progress
Works with Account Executives to develop and present milestone or go live reviews, highlighting outcomes and risks
Builds trusted working relationships with client stakeholders across Regulatory Affairs, Quality, IT, and Operations during the engagement
Leads a structured handoff to the ongoing account or support team, ensuring context, risks, and open items transfer cleanly
Periodic travel to clients and Syndigo offices as needed
Reporting and Risk
Pulls and pushes key performance reporting to clients, providing insight into systemic and people processes
Identifies issues, forms hypotheses, executes analysis, and translates data into actionable recommendations throughout the project
Develop executive-level dashboards and business reviews
WE SHOULD TALK IF THIS SOUNDS LIKE YOU
Required Skills/Abilities
Excellent analytical, verbal, and written communication skills
Experience working with executive level clients, suppliers, and consultants to gather requirements and execute project plans
Experience supporting Medical Device Manufacturers, Life Sciences organizations, Healthcare Technology providers, Regulatory Affairs teams, Quality Management functions, or Healthcare Data Operations preferred.
Comfort with technology, particularly product information management, data quality, and complex client workflows
Experienced user of Smartsheet, SharePoint, Microsoft Office Suite, including Word, Excel, and PowerPoint Experience with Microsoft Access
Knowledge of Salesforce, Jira, and Wrike
Experience with data governance and maintenance preferred healthcare related experience a plus
Familiarity with healthcare or medical device regulatory data requirements (FDA GUDID, EUDAMED, EU MDR/IVDR, GDSN, SWISSDAMED, TGA AUAUDI) preferred, but not required at entry
Exposure to healthcare, life sciences, or retail industries a plus
Education and Experience
BA/BS degree in Computer Science, Business, or a related field preferred
PMP certification preferred
5+ years of experience in project management or a client facing role in SaaS
Diversity, Equity & Inclusion
To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating. Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!
All are welcome here and we invite you to join our team if you are ready to help us continue that growth!
GDPR/CCPA
Syndigo, to process applications, holds onto data for a “reasonable time” after applications are submitted. This data is stored for Syndigo’s internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.
Syndigo Job Applicant Privacy Notice
At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.
